Description

The goal of this B2B software solution was to create "an uber for call centers" or a decentralized call center solution that would allow people to sign up and execute phone calls according to a script by using their mobile phones.

Industry

This multi-actor system aims to disrupt multiple industries that rely on call centers for operating calls (such as customer support, debt collection, phone sales and so on)

Platform

The system is a multi-actor software system that is composed of a set of clients applications (android and ios) that are used by call center operators on the operator side, a web SPA on the administration side and a set of microservice that perform all of the business logic.

Team

For this project, we've worked in close relations with a company specialised in ui/ux design for realising the branding aspect of the product, and elaborated the development process according to the provided functional prototype. The overall project implementation for V1 took 5 months with a team of 5 people.

Our contribution

Analysis

Lo-fi prototype

Architecture

UX Design

Development

Testing

Launch

Maintenance

Tech stack

API - Spring Boot

Spring Boot was used as the main technology for creating RESTful microservices on the backend side 

WEB - Angular

The web client is represented by an Angular 11  SPA client that consumes the exposed APIs

MOBILE - Flutter

Flutter was used for creating the mobile experience for both iOS and Android users

INFRA - AZURE

Azure was the cloud service for hosting both the APIs and the Web SPA 

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