{"id":383314,"date":"2024-03-04T12:26:34","date_gmt":"2024-03-04T12:26:34","guid":{"rendered":"https:\/\/abac.software\/politica-de-garantie\/"},"modified":"2026-03-13T18:43:56","modified_gmt":"2026-03-13T18:43:56","slug":"politica-de-garantie","status":"publish","type":"page","link":"https:\/\/abac.software\/ro\/politica-de-garantie\/","title":{"rendered":"Politica de garan\u021bie"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|600|||||||&#8221; text_text_color=&#8221;#98353C&#8221; text_font_size=&#8221;27px&#8221; custom_margin=&#8221;20px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Politica de Garan\u021bie<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h1><b>Garan\u021bie pentru solu\u021biile software implementate<\/b><\/h1>\n<p>&nbsp;<\/p>\n<p class=\"p2\">\n<p class=\"p3\"><b>www.abac.software<\/b><b><\/b><\/p>\n<p class=\"p3\"><b>Versiune [01.01.2021]<\/b><b><\/b><\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<hr>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h2><b>Disclaimer<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"p2\">\n<p class=\"p4\">Acest document descrie politicile aplicate de <span class=\"s2\"><b>abac.software<\/b><\/span> pentru prelucrarea garan\u021biei pentru platformele de dezvoltare software implementate.<\/p>\n<p class=\"p2\">\n<p class=\"p4\">abac.software este operat de <span class=\"s2\"><b>RED ABACUS DEVELOPMENT SRL<\/b><\/span>, societate rom\u00e2neasc\u0103 \u00eenregistrat\u0103 sub nr. J12\/2788\/2016 la Registrul Comer\u021bului, cu codul unic de \u00eenregistrare RO36345302, cu sediul \u00een strada Gruia nr. 27, 400171 Cluj-Napoca, Rom\u00e2nia. Denumit\u0103 \u00een continuare <span class=\"s2\"><b>&#8222;abac&#8221;<\/b><\/span>, <span class=\"s2\"><b>&#8222;noi&#8221;<\/b><\/span>, sau al\u021bi termeni similari.  <\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<hr>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h2><b>Introducere<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"p2\">\n<p class=\"p4\">Solu\u021bii software dezvoltate de <span class=\"s2\"><b>abac.software<\/b><\/span> sub anumite constr\u00e2ngeri beneficiaz\u0103 de o <span class=\"s2\"><b>garan\u021bie func\u021bional\u0103 limitat\u0103 de 1 an<\/b><\/span>. Exemple de cazuri \u00een care acest lucru se aplic\u0103 includ: <\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">Solu\u021bii software dezvoltate folosind <span class=\"s1\"><b>Modelul de conducte recomandat<\/b><\/span> (consulta\u021bi <a href=\"#\">procesul nostru de dezvoltare software<\/a> pentru detalii)<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Solu\u021bii software \u00een care <span class=\"s1\"><b>abac.software<\/b><\/span> a oferit \u00een mod explicit o garan\u021bie post-implementare<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<hr>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h2><b>Terminologie<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>De\u021bin\u0103torul garan\u021biei<\/b><\/span> \u2192 Persoana sau organiza\u021bia care a colaborat cu abac pentru a construi o solu\u021bie software \u0219i a primit o perioad\u0103 de garan\u021bie post-implementare.<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>Perioada de garan\u021bie<\/b><\/span> \u2192 Perioada specificat\u0103 \u00een oferta comercial\u0103 \u00een timpul c\u0103reia titularul garan\u021biei poate raporta erori \u00een software-ul livrat, iar abac le va remedia gratuit.<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>Revendicare de garan\u021bie<\/b><\/span> \u2192 O notificare oficial\u0103 din partea de\u021bin\u0103torului garan\u021biei c\u0103tre abac, care descrie un defect care trebuie rezolvat.<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>\u00centre\u021binere<\/b><\/span> \u2192 Activit\u0103\u021bi de rutin\u0103, non-dezvoltare, care ajut\u0103 la men\u021binerea s\u0103n\u0103t\u0103\u021bii \u0219i stabilit\u0103\u021bii sistemului (de exemplu, cur\u0103\u021barea spa\u021biului serverului, rota\u021bia jurnalelor). \u00centre\u021binerea nu include remedierea erorilor sau dezvoltarea de noi caracteristici. <\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>Problem\u0103<\/b><\/span> \u2192 Orice problem\u0103 raportat\u0103 cu software-ul, care poate fi o eroare (acoperit\u0103 de garan\u021bie), o sarcin\u0103 de \u00eentre\u021binere (acoperit\u0103 de domeniul de aplicare definit al \u00eentre\u021binerii) sau o cerere de \u00eembun\u0103t\u0103\u021bire (o nou\u0103 caracteristic\u0103 sau modificare, de obicei \u00een afara garan\u021biei).<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>Corec\u021bie<\/b><\/span> \u2192 Ac\u021biunea de a corecta o eroare sau un defect \u00een software-ul livrat. Garan\u021bia acoper\u0103 remedierile pentru erorile calificate \u00een cadrul perioadei de garan\u021bie, dar nu acoper\u0103 \u00eembun\u0103t\u0103\u021birile sau modific\u0103rile din afara domeniului de aplicare. <\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<hr>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h2><b>Acoperirea garan\u021biei<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"p2\">\n<p class=\"p3\"><b>Aceast\u0103 garan\u021bie acoper\u0103:<\/b><b><\/b><\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">Corectarea erorilor sau defectelor care \u00eempiedic\u0103 utilizatorii s\u0103 finalizeze scenariile de utilizare convenite<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Corec\u021bii pentru erori de inconsisten\u021b\u0103 a datelor \u00een condi\u021bii normale de utilizare<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Corectarea defectelor vizuale care afecteaz\u0103 experien\u021ba utilizatorului (de exemplu, text suprapus, butoane pe care nu se poate face clic)<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Probleme de performan\u021b\u0103 sau vizuale care \u00eencalc\u0103 cerin\u021bele nefunc\u021bionale convenite<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Probleme de func\u021bionalitate care nu \u00eendeplinesc criteriile de acceptare convenite<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Ajust\u0103ri ale con\u021binutului textului, ale etichetelor butoanelor sau ale pozi\u021biei elementelor \u00een interfa\u021ba de utilizator atunci c\u00e2nd acestea nu corespund proiectului aprobat sau cerin\u021belor documentate<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"p2\">\n<p class=\"p3\"><b>Aceast\u0103 garan\u021bie nu acoper\u0103:<\/b><b><\/b><\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">extinderi ale solu\u021biei software (de exemplu, ad\u0103ugarea de noi caracteristici sau extinderea caracteristicilor existente)<\/p>\n<\/li>\n<li>\n<p class=\"p1\">\u00cembun\u0103t\u0103\u021biri ale solu\u021biei software (de exemplu, reproiect\u0103ri ale interfe\u021bei sau optimiz\u0103ri ale performan\u021bei dincolo de cerin\u021bele convenite)<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Modific\u0103ri ale con\u021binutului sau ale comportamentului aplica\u021biei solicitate \u00een afara specifica\u021biilor aprobate (de exemplu, modificarea textelor, etichetelor sau machetelor doar la cererea clientului, f\u0103r\u0103 a fi acoperite de cerin\u021bele ini\u021biale)<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"font-size: 20px;\">Modific\u0103ri necesare pentru a remedia <\/span><span class=\"s1\" style=\"font-size: 20px;\">erori \u00een propriile procese de afaceri ale clientului<\/span><span style=\"font-size: 20px;\">  a\u0219a cum a fost specificat ini\u021bial (de exemplu, dac\u0103 fluxul de lucru \u00een sine a fost defectuos sau ineficient). abac.software nu poate fi responsabil pentru reproiectarea proceselor care au fost definite \u0219i aprobate de titularul garan\u021biei. <\/span><br \/><span class=\"s1\"><\/span><\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<hr>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h2><b>Cum sunt evaluate cererile de garan\u021bie?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"p2\">\n<p class=\"p3\"><span class=\"s3\">Acoperirea garan\u021biei pentru solu\u021biile software este diferit\u0103 de cea a produselor fizice. \u00cen contextul nostru,   <\/span><b>garan\u021bia acoper\u0103 corectarea unor tipuri specifice de erori \u0219i defecte care pot fi legate \u00een mod clar de cerin\u021bele convenite \u0219i de criteriile de acceptare ale software-ului livrat<\/b><span class=\"s3\">. Ca atare, aceasta nu acoper\u0103 erorile logice pentru procesele sau scenariile care fac parte din specifica\u021biile titularului garan\u021biei.<\/span><\/p>\n<p class=\"p2\">\n<p class=\"p3\">O cerere de garan\u021bie poate fi deschis\u0103 atunci c\u00e2nd software-ul prezint\u0103 una dintre urm\u0103toarele caracteristici:<b><\/b><\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">Erori care \u00eempiedic\u0103 utilizatorii s\u0103 finalizeze scenariile de utilizare definite<\/p>\n<\/li>\n<li>\n<p class=\"p1\">erori de inconsecven\u021b\u0103 a datelor ap\u0103rute \u00een timpul interac\u021biunilor normale<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Defecte vizuale care afecteaz\u0103 experien\u021ba utilizatorului (de exemplu, suprapunerea textului, butoane pe care nu se poate face clic)<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Probleme de performan\u021b\u0103 sau vizuale care \u00eencalc\u0103 cerin\u021bele nefunc\u021bionale convenite<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Probleme de func\u021bionalitate care nu \u00eendeplinesc criteriile de acceptare convenite<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Ajust\u0103ri ale textelor, etichetelor butoanelor sau pozi\u021biilor elementelor din interfa\u021ba de utilizator, atunci c\u00e2nd acestea nu corespund proiectului aprobat sau cerin\u021belor documentate<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"p2\">\n<p class=\"p3\"><b>Cum evalueaz\u0103 abac cererile de garan\u021bie?<\/b><b><\/b><\/p>\n<p class=\"p4\">Cererile de garan\u021bie sunt evaluate \u00een raport cu domeniul de aplicare \u0219i cerin\u021bele documentate ale proiectului pentru a se asigura c\u0103 defectele se \u00eencadreaz\u0103 \u00een acoperirea convenit\u0103. Procesul de evaluare depinde de c\u00e2t de bine definite \u0219i stabile au fost specifica\u021biile \u00een timpul dezvolt\u0103rii: <\/p>\n<p class=\"p4\">\n<ul>\n<li>\n<p class=\"p1\">Pentru proiectele cu <span class=\"s1\"><b>criterii de acceptare exhaustive, stabile<\/b><\/span> (care nu au fost modificate \u00een timpul dezvolt\u0103rii \u0219i care las\u0103 pu\u021bin loc pentru interpretare):<\/p>\n<p class=\"p2\"><span class=\"s2\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">Cererile de desp\u0103gubire sunt evaluate strict \u00een raport cu specifica\u021biile \u0219i criteriile de acceptare existente.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Numai problemele care \u00eencalc\u0103 \u00een mod clar aceste cerin\u021be sunt eligibile pentru corectarea gratuit\u0103 \u00een garan\u021bie.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Pentru proiectele cu <span class=\"s1\"><b>criterii de acceptare mai pu\u021bin definite sau \u00een evolu\u021bie<\/b><\/span> (care s-au schimbat \u00een timpul dezvolt\u0103rii sau au fost ambigue):<\/p>\n<p class=\"p2\"><span class=\"s2\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">Revendic\u0103rile sunt evaluate nu numai \u00een raport cu specifica\u021biile existente, ci \u0219i \u00een raport cu toat\u0103 coresponden\u021ba \u0219i acordurile relevante cu titularul garan\u021biei.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Acest lucru asigur\u0103 echitatea, dar poate introduce probleme de interpretare, pe care abac \u00eencearc\u0103 s\u0103 le evite printr-o planificare atent\u0103.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/li>\n<\/ul>\n<p><span style=\"font-size: 20px;\">Scopul nostru este de a minimiza ambiguitatea prin colaborarea cu dumneavoastr\u0103 pentru a defini criterii de acceptare detaliate \u0219i stabile \u00eenainte de livrare. Acest lucru asigur\u0103 faptul c\u0103 ceea ce se calific\u0103 drept o eroare acoperit\u0103 de garan\u021bie este clar pentru ambele p\u0103r\u021bi. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<hr>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h2><b>Anularea garan\u021biei<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"p2\">\n<p class=\"p4\">Acoperirea garan\u021biei depinde de faptul c\u0103 software-ul livrat r\u0103m\u00e2ne \u00een concordan\u021b\u0103 cu mediul \u0219i configura\u021bia aprobate \u0219i validate. Anumite modific\u0103ri sau utiliz\u0103ri \u00een afara domeniului de aplicare convenit vor <span class=\"s2\"><b>anuleaz\u0103 garan\u021bia dvs.<\/b><\/span>. <\/p>\n<p class=\"p2\">\n<p class=\"p3\"><b>Urm\u0103toarele ac\u021biuni vor duce la pierderea acoperirii garan\u021biei:<\/b><b><\/b><\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">Utilizarea solu\u021biei software \u00een alte medii dec\u00e2t cele configurate sau aprobate \u00een mod explicit de abac<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Utilizarea software-ului \u00een moduri care nu sunt documentate sau prev\u0103zute \u00een specifica\u021biile aprobate<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Modificarea configura\u021biilor \u00een fi\u0219ierele binare ale aplica\u021biei<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Modificarea set\u0103rilor \u00een software-ul ter\u021bilor cu care aplica\u021bia se integreaz\u0103 sau de care depinde (de exemplu, modificarea set\u0103rilor mediului de g\u0103zduire, modificarea configura\u021biilor serviciilor ter\u021bilor)<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Ad\u0103ugarea sau modificarea codului peste baza de cod livrat\u0103 \u0219i garantat\u0103 f\u0103r\u0103 revizuirea \u0219i aprobarea abac<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"p2\">\n<blockquote>\n<p><b>Important:<\/b><\/p>\n<p><span style=\"font-size: 20px;\">abac.software nu poate oferi garan\u021bie pentru solu\u021biile software care sunt editate sau modificate \u00een mod continuu dup\u0103 livrare de c\u0103tre alte companii de dezvoltare software sau ter\u021be p\u0103r\u021bi. Odat\u0103 ce astfel de modific\u0103ri sunt f\u0103cute f\u0103r\u0103 implicarea abac, obliga\u021biile de garan\u021bie nu se mai aplic\u0103. <\/span><\/p>\n<\/blockquote>\n<p class=\"p2\">\n<p class=\"p4\">Dac\u0103 nu sunte\u021bi sigur dac\u0103 o modificare sau o actualizare planificat\u0103 ar putea afecta acoperirea garan\u021biei, v\u0103 rug\u0103m <span class=\"s2\"><b>contacta\u021bi-ne mai \u00eent\u00e2i la <\/b><a href=\"mailto:contact@abac.software\"><b>contact@abac.software<\/b><\/a><\/span>. Suntem bucuro\u0219i s\u0103 v\u0103 sf\u0103tuim cum s\u0103 v\u0103 men\u021bine\u021bi eligibilitatea pentru garan\u021bie. <\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<hr>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h2><b>Cererile de garan\u021bie<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"p2\">\n<p class=\"p4\">Dac\u0103 \u00eent\u00e2mpina\u021bi o problem\u0103 care crede\u021bi c\u0103 este acoperit\u0103 de garan\u021bie, pute\u021bi depune o <span class=\"s2\"><b>cerere de garan\u021bie<\/b><\/span> pentru a ne anun\u021ba despre problem\u0103, astfel \u00eenc\u00e2t s\u0103 o putem evalua \u0219i remedia.<\/p>\n<p class=\"p2\">\n<p class=\"p4\">Pentru a depune o cerere de garan\u021bie, v\u0103 rug\u0103m s\u0103 trimite\u021bi un e-mail la <span class=\"s2\"><b>contact@abac.software<\/b><\/span> cu o descriere clar\u0103 a problemei.<\/p>\n<p class=\"p2\">\n<p class=\"p4\">\u00cencuraj\u0103m cu t\u0103rie utilizarea <span class=\"s2\"><b>DESERT<\/b><\/span> atunci c\u00e2nd descrie\u021bi problema. Furnizarea acestor detalii ne ajut\u0103 s\u0103 \u00een\u021belegem problema rapid \u0219i precis, conduc\u00e2nd la o rezolvare mai rapid\u0103.   <\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h3><b>DESERT Acronim pentru raportarea problemelor<\/b><\/h3>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>(D)escriere<\/b><\/span> \u2192 Ce se \u00eent\u00e2mpl\u0103? (descrie\u021bi problema real\u0103)<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>(E)nvironment<\/b><\/span> \u2192 Unde a avut loc? (de exemplu, produc\u021bie, punere \u00een scen\u0103) <\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>(S)everitatea<\/b><\/span> \u2192 C\u00e2t de critic\u0103 este? (blocant, ridicat, mediu, sc\u0103zut) <\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>Rezultatul (E)a\u0219teptat<\/b><\/span> \u2192 Ce ar trebui s\u0103 se \u00eent\u00e2mple \u00een schimb?<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>(R)eal Outcome<\/b><\/span> \u2192 Ce se \u00eent\u00e2mpl\u0103 de fapt?<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>Detalii (t)ehnice<\/b><\/span> \u2192 Capturi de ecran, jurnale, informa\u021bii despre dispozitiv, mesaje de eroare<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h3><b>Exemplu de afirma\u021bie bine structurat\u0103 (Generic)<\/b><\/h3>\n<p class=\"p2\">\n<p class=\"p4\"><span class=\"s2\"><b>Context:<\/b><\/span> Aplica\u021bia este utilizat\u0103 pentru gestionarea comenzilor clien\u021bilor.<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>(D)<\/b><\/span> \u2192 C\u00e2nd \u00eencerc s\u0103 salvez o comand\u0103 nou\u0103 cu mai mult de 5 articole, aplica\u021bia afi\u0219eaz\u0103 un mesaj de eroare.<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>(E)<\/b><\/span> \u2192 Mediu de produc\u021bie<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>(S)<\/b><\/span> \u2192 Mare<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>(E)<\/b><\/span> \u2192 Aplica\u021bia trebuie s\u0103 salveze comenzi cu orice num\u0103r de articole p\u00e2n\u0103 la limita specificat\u0103 \u00een cerin\u021be (20 de articole).<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>(R)<\/b><\/span> \u2192 Se afi\u0219eaz\u0103 o eroare: &#8222;Invalid request&#8221; dup\u0103 5 elemente.<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>(T)<\/b><\/span> \u2192 Screenshot al mesajului de eroare ata\u0219at; testat pe Chrome \u0219i Firefox.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<p class=\"p4\">Vom procesa cererile de garan\u021bie <span class=\"s2\"><b>c\u00e2t mai repede posibil<\/b><\/span>.<\/p>\n<p class=\"p4\">Pentru fiecare reclama\u021bie \u00een format DESERT, vom furniza un timp estimat de solu\u021bionare \u00een func\u021bie de complexitatea \u0219i gravitatea acesteia.<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<hr>\n<p>&nbsp;<\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h2><b>Interven\u021bii post-garan\u021bie<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"p2\">\n<p class=\"p4\">Dup\u0103 \u00eencheierea perioadei de garan\u021bie, <span class=\"s2\"><b>abac.software<\/b><\/span> continu\u0103 s\u0103 sprijine clien\u021bii no\u0219tri cu <span class=\"s2\"><b>servicii pl\u0103tite de \u00eentre\u021binere \u0219i interven\u021bie<\/b><\/span>.<\/p>\n<p class=\"p2\">\n<p class=\"p4\">\u00cen\u021belegem c\u0103 pot ap\u0103rea probleme \u0219i cereri de modificare chiar \u0219i dup\u0103 livrare. Pentru a asigura o colaborare lin\u0103 \u0219i previzibil\u0103, \u00eencuraj\u0103m clien\u021bii s\u0103 convin\u0103 asupra unui <span class=\"s2\"><b>schem\u0103 formal\u0103 de interven\u021bie (Acord privind nivelul serviciilor, SLA)<\/b><\/span> care define\u0219te nivelurile de prioritate \u0219i termenele maxime de interven\u021bie. <\/p>\n<p class=\"p2\">\n<p class=\"p3\"><b>Schema noastr\u0103 tipic\u0103 de interven\u021bie include trei niveluri de prioritate a problemelor:<\/b><b><\/b><\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\"><b>Aspecte critice<\/b><b><\/b><\/p>\n<p class=\"p2\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">Probleme care blocheaz\u0103 func\u021bionalitatea esen\u021bial\u0103 sau afecteaz\u0103 grav opera\u021biunile de afaceri<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Exemple: \u00centreruperea aplica\u021biei, e\u0219ecul proces\u0103rii pl\u0103\u021bilor, vulnerabilit\u0103\u021bi de securitate<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>Obiectiv de interven\u021bie:<\/b><\/span> Maximum 3 zile lucr\u0103toare pentru \u00eenceperea interven\u021biei<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><b>Probleme moderate<\/b><b><\/b><\/p>\n<p class=\"p2\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">Probleme semnificative, dar care nu blocheaz\u0103, care afecteaz\u0103 utilitatea sau fluxurile de lucru importante<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Exemple: Func\u021bii de raportare \u00eentrerupte, probleme de aspect care afecteaz\u0103 conversia, erori de integrare cu solu\u021bii de rezolvare<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>Obiectiv de interven\u021bie:<\/b><\/span> Maximum 14 zile lucr\u0103toare pentru \u00eenceperea interven\u021biei<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><b>Probleme triviale<\/b><b><\/b><\/p>\n<p class=\"p2\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">\u00cembun\u0103t\u0103\u021biri minore, cosmetice sau cu prioritate redus\u0103<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Exemple: Gre\u0219eli de tipar \u00een interfa\u021ba de utilizator, ajust\u0103ri de culoare, mici \u00eembun\u0103t\u0103\u021biri de aspect<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\"><b>Obiectivul interven\u021biei:<\/b><\/span> Abordare prin cel mai bun efort, programat\u0103 \u00een func\u021bie de disponibilitate<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<h3><b>Cum func\u021bioneaz\u0103<\/b><\/h3>\n<p class=\"p1\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">\u00cempreun\u0103 cu clientul, stabilim un SLA clar care define\u0219te:<\/p>\n<p class=\"p2\"><span class=\"s1\"><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">Ce tipuri de probleme se \u00eencadreaz\u0103 \u00een fiecare nivel de prioritate<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Termene maxime convenite pentru interven\u021bie<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Procesul de depunere \u0219i urm\u0103rire a cererilor<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"p2\">\n<p class=\"p4\">Acest SLA asigur\u0103 c\u0103 a\u0219tept\u0103rile sunt clare pentru ambele p\u0103r\u021bi, permi\u021b\u00e2nd o colaborare previzibil\u0103 \u0219i fiabil\u0103 post-garan\u021bie.<\/p>\n<p class=\"p2\">\n<p class=\"p4\">Dac\u0103 dori\u021bi s\u0103 stabili\u021bi un plan de interven\u021bie post-garan\u021bie sau s\u0103 discuta\u021bi un SLA personalizat pentru proiectul dumneavoastr\u0103, v\u0103 rug\u0103m <span class=\"s2\"><b>contacta\u021bi-ne la <\/b><a href=\"mailto:contact@abac.software\"><b>contact@abac.software<\/b><\/a><\/span>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<p>Politica de Garan\u021bie Garan\u021bie pentru solu\u021biile software implementate &nbsp; www.abac.software Versiune [01.01.2021] &nbsp; Disclaimer &nbsp; Acest document descrie politicile aplicate de abac.software pentru prelucrarea garan\u021biei pentru platformele de dezvoltare software implementate. abac.software este operat de RED ABACUS DEVELOPMENT SRL, societate rom\u00e2neasc\u0103 \u00eenregistrat\u0103 sub nr. J12\/2788\/2016 la Registrul Comer\u021bului, cu codul unic de \u00eenregistrare RO36345302, cu [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-383314","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politica de garan\u021bie | abac.software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abac.software\/ro\/politica-de-garantie\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de garan\u021bie | abac.software\" \/>\n<meta property=\"og:description\" content=\"Politica de Garan\u021bie Garan\u021bie pentru solu\u021biile software implementate &nbsp; www.abac.software Versiune [01.01.2021] &nbsp; Disclaimer &nbsp; Acest document descrie politicile aplicate de abac.software pentru prelucrarea garan\u021biei pentru platformele de dezvoltare software implementate. abac.software este operat de RED ABACUS DEVELOPMENT SRL, societate rom\u00e2neasc\u0103 \u00eenregistrat\u0103 sub nr. J12\/2788\/2016 la Registrul Comer\u021bului, cu codul unic de \u00eenregistrare RO36345302, cu [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/abac.software\/ro\/politica-de-garantie\/\" \/>\n<meta property=\"og:site_name\" content=\"abac\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/abac.software\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-13T18:43:56+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/abac.software\/ro\/politica-de-garantie\/\",\"url\":\"https:\/\/abac.software\/ro\/politica-de-garantie\/\",\"name\":\"Politica de garan\u021bie | abac.software\",\"isPartOf\":{\"@id\":\"https:\/\/abac.software\/ro\/#website\"},\"datePublished\":\"2024-03-04T12:26:34+00:00\",\"dateModified\":\"2026-03-13T18:43:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/abac.software\/ro\/politica-de-garantie\/#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/abac.software\/ro\/politica-de-garantie\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/abac.software\/ro\/politica-de-garantie\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/abac.software\/ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politica de garan\u021bie\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/abac.software\/ro\/#website\",\"url\":\"https:\/\/abac.software\/ro\/\",\"name\":\"abac\",\"description\":\"Product development and software development\",\"publisher\":{\"@id\":\"https:\/\/abac.software\/ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/abac.software\/ro\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ro-RO\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/abac.software\/ro\/#organization\",\"name\":\"abac software\",\"alternateName\":\"abac\",\"url\":\"https:\/\/abac.software\/ro\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\/\/abac.software\/ro\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/only_logo.png\",\"contentUrl\":\"https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/only_logo.png\",\"width\":696,\"height\":696,\"caption\":\"abac software\"},\"image\":{\"@id\":\"https:\/\/abac.software\/ro\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/abac.software\",\"https:\/\/www.instagram.com\/abac.software\/\",\"https:\/\/www.linkedin.com\/company\/abac-software\/\",\"https:\/\/www.youtube.com\/channel\/UCfQ37SZbfvmkLdIBlDPPX_g\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politica de garan\u021bie | abac.software","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/abac.software\/ro\/politica-de-garantie\/","og_locale":"ro_RO","og_type":"article","og_title":"Politica de garan\u021bie | abac.software","og_description":"Politica de Garan\u021bie Garan\u021bie pentru solu\u021biile software implementate &nbsp; www.abac.software Versiune [01.01.2021] &nbsp; Disclaimer &nbsp; Acest document descrie politicile aplicate de abac.software pentru prelucrarea garan\u021biei pentru platformele de dezvoltare software implementate. abac.software este operat de RED ABACUS DEVELOPMENT SRL, societate rom\u00e2neasc\u0103 \u00eenregistrat\u0103 sub nr. J12\/2788\/2016 la Registrul Comer\u021bului, cu codul unic de \u00eenregistrare RO36345302, cu [&hellip;]","og_url":"https:\/\/abac.software\/ro\/politica-de-garantie\/","og_site_name":"abac","article_publisher":"https:\/\/www.facebook.com\/abac.software","article_modified_time":"2026-03-13T18:43:56+00:00","twitter_card":"summary_large_image","twitter_misc":{"Timp estimat pentru citire":"8 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/abac.software\/ro\/politica-de-garantie\/","url":"https:\/\/abac.software\/ro\/politica-de-garantie\/","name":"Politica de garan\u021bie | abac.software","isPartOf":{"@id":"https:\/\/abac.software\/ro\/#website"},"datePublished":"2024-03-04T12:26:34+00:00","dateModified":"2026-03-13T18:43:56+00:00","breadcrumb":{"@id":"https:\/\/abac.software\/ro\/politica-de-garantie\/#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/abac.software\/ro\/politica-de-garantie\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/abac.software\/ro\/politica-de-garantie\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/abac.software\/ro\/"},{"@type":"ListItem","position":2,"name":"Politica de garan\u021bie"}]},{"@type":"WebSite","@id":"https:\/\/abac.software\/ro\/#website","url":"https:\/\/abac.software\/ro\/","name":"abac","description":"Product development and software development","publisher":{"@id":"https:\/\/abac.software\/ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/abac.software\/ro\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ro-RO"},{"@type":"Organization","@id":"https:\/\/abac.software\/ro\/#organization","name":"abac software","alternateName":"abac","url":"https:\/\/abac.software\/ro\/","logo":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/abac.software\/ro\/#\/schema\/logo\/image\/","url":"https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/only_logo.png","contentUrl":"https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/only_logo.png","width":696,"height":696,"caption":"abac software"},"image":{"@id":"https:\/\/abac.software\/ro\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/abac.software","https:\/\/www.instagram.com\/abac.software\/","https:\/\/www.linkedin.com\/company\/abac-software\/","https:\/\/www.youtube.com\/channel\/UCfQ37SZbfvmkLdIBlDPPX_g"]}]}},"_links":{"self":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/pages\/383314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/comments?post=383314"}],"version-history":[{"count":17,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/pages\/383314\/revisions"}],"predecessor-version":[{"id":385062,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/pages\/383314\/revisions\/385062"}],"wp:attachment":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/media?parent=383314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}