{"id":13032,"date":"2023-06-17T14:50:52","date_gmt":"2023-06-17T14:50:52","guid":{"rendered":"https:\/\/abac.software\/?post_type=project&p=13032"},"modified":"2025-04-06T13:44:16","modified_gmt":"2025-04-06T13:44:16","slug":"grouplink","status":"publish","type":"project","link":"https:\/\/abac.software\/ro\/project\/grouplink\/","title":{"rendered":"Grouplink"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Above the fold” module_class=”pegasus-cta3 pegasus_portfolio_single_detail_header” _builder_version=”4.21.0″ background_color=”#333333″ background_image=”https:\/\/abac.software\/wp-content\/uploads\/2023\/07\/customer_hero_groulink.png” min_height=”100%” min_height_tablet=”100px” min_height_phone=”75vh” min_height_last_edited=”off|tablet” height=”115vh” height_tablet=”90vh” height_phone=”90vh” height_last_edited=”on|tablet” custom_padding=”5rem||5rem||false|false” custom_padding_tablet=”5rem||10rem||false|false” custom_padding_phone=”5rem||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”off|desktop” admin_label=”Above the fold Row” _builder_version=”4.21.0″ width=”75%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” use_custom_width=”on” custom_width_px=”1170px” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/abac.software\/wp-content\/uploads\/2023\/07\/customer_grouplink_whitescale.png” title_text=”customer_grouplink_whitescale” admin_label=”Logo” _builder_version=”4.21.0″ _module_preset=”default” positioning=”relative” width=”20%” width_tablet=”25%” width_phone=”30%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_cta button_url=”#” admin_label=”Description” _builder_version=”4.21.0″ header_font=”|300|||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”40px” header_line_height=”150%” body_font=”||||||||” body_text_align=”center” body_text_color=”#ffffff” body_font_size=”40px” body_line_height=”60px” use_background_color=”off” custom_button=”on” button_text_color=”#000000″ button_bg_color=”#ffffff” button_border_width=”0px” button_border_radius=”5px” button_letter_spacing=”0.35px” button_font=”Roboto|500|||||||” button_use_icon=”off” button_alignment=”center” background_layout=”light” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|phone” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” header_font_size_tablet=”” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”130%” header_line_height_phone=”” header_line_height_last_edited=”on|desktop” body_font_size_tablet=”40px” body_font_size_phone=”30px” body_font_size_last_edited=”on|phone” body_line_height_tablet=”120%” body_line_height_phone=”” body_line_height_last_edited=”on|desktop” custom_css_promo_description=”font-weight: 400;||padding-bottom: 3rem !important;” custom_css_promo_button=”padding: 0.6em 1.6em 0.7em 1.95em!important;||font-weight: 400;” custom_css_promo_title=”font-weight: 400;||margin-bottom: 7px;” box_shadow_style_button=”preset1″ box_shadow_horizontal_button=”1px” box_shadow_vertical_button=”12px” box_shadow_blur_button=”20px” box_shadow_color_button=”rgba(233,237,242,0.4)” button_text_color_hover=”#ffffff” button_border_radius_hover=”5px” button_bg_color_hover=”#000000″ locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”on” button_border_radius__hover=”5px” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#000000″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n

Technical support case processing system<\/h2>\n

[\/et_pb_cta][et_pb_button button_url=”https:\/\/www.youtube.com\/embed\/2xufP27ZXCY?autoplay=1&rel=0&controls=1&showinfo=0″ button_text=”Watch video” button_alignment=”center” admin_label=”Watch Video” module_class=”watch_video bubble_button video-popup” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”RGBA(255,255,255,0)” button_border_color=”RGBA(255,255,255,0)” button_on_hover=”off” button_text_size_tablet=”” button_text_size_phone=”” button_text_size_last_edited=”on|phone” custom_css_before=” content: %22%22 !important;|| display: block !important;|| background-color: #98353c;|| width: 54px;|| height: 54px;|| position: absolute;|| top: 50%;|| transform: translate(0,-50%);|| left: 0;|| border-radius: 50px;|| visibility: visible !important;|| opacity: 1 !important;|| z-index: -1;|| margin: 0 !important;|| transition: .4s;” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_enable_color__hover=”on” custom_css_before__hover_enabled=”off|desktop” custom_css_before__hover=”width: 100%”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”About Project” module_id=”about” module_class=”freddie_blown_over_blurbs” _builder_version=”4.21.0″ background_color=”#333333″ custom_margin=”0px||0px||false|false” custom_margin_tablet=”-2px||||false|false” custom_margin_phone=”-2px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”5rem||5rem||false|false” custom_padding_tablet=”40px||40px||false|false” custom_padding_phone=”” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”on|phone” admin_label=”About Project Description Row” _builder_version=”4.21.0″ max_width=”1170px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||2rem||false|false” custom_padding_phone=”0px||3rem||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”- CUSTOMER -” admin_label=”Description” _builder_version=”4.21.0″ header_font=”|300||on|||||” header_text_color=”#EFB000″ header_font_size=”23px” header_line_height=”120%” body_font=”||||||||” body_text_align=”left” body_text_color=”#FFFFFF” body_font_size=”18px” use_background_color=”off” text_orientation=”left” max_width=”100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px|5rem|false|false” z_index_tablet=”500″ custom_css_main_element=”min-height: 300px;||display: flex;||flex-direction: row;||align-items: center;||text-align: center;||” custom_css_promo_description=”position: static;||padding-bottom: 0px;||” custom_css_promo_title=”writing-mode: vertical-rl;||position: absolute;||left: -6px;||top: 7px;||transform-origin: center center;||transform: rotate(180deg);||padding: 0 !important;||height: 100%;” locked=”off” global_colors_info=”{}”]<\/p>\n

Grouplink is an enterprise that develops and maintains the industry-leading issue tracking system named eHelpDesk.<\/span><\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”on|phone” admin_label=”About Project Description Row” _builder_version=”4.21.0″ max_width=”1170px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||2rem||false|false” custom_padding_phone=”0px||3rem||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”- Concept -” admin_label=”Description” _builder_version=”4.21.0″ header_font=”|300||on|||||” header_text_color=”#EFB000″ header_font_size=”23px” header_line_height=”120%” body_font=”||||||||” body_text_align=”left” body_text_color=”#FFFFFF” body_font_size=”18px” use_background_color=”off” text_orientation=”left” max_width=”100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px|5rem|false|false” z_index_tablet=”500″ custom_css_main_element=”min-height: 300px;||display: flex;||flex-direction: row;||align-items: center;||text-align: center;||” custom_css_promo_description=”position: static;||padding-bottom: 0px;||” custom_css_promo_title=”writing-mode: vertical-rl;||position: absolute;||left: -6px;||top: 7px;||transform-origin: center center;||transform: rotate(180deg);||padding: 0 !important;||height: 100%;” locked=”off” global_colors_info=”{}”]<\/p>\n

From a conceptual standpoint, the goal was to extend the feature set available on the already existing eHelpdesk solution.\u00a0<\/span>This\u00a0<\/span>versatile\u00a0<\/span>B2B solution can be installed on customer premises in order to get customers up and running i<\/span>n offering customer support in a ticket based fashion. Put simply, the eHelpdesk solution orchestrates the full set of interactive flows between admins, managers, ticket processors and customers, allowing companies to process customer support tickets.<\/span><\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”off|desktop” admin_label=”About Project Details Row” _builder_version=”4.21.0″ max_width=”1170px” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||0px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”Industry” use_icon=”on” font_icon=”||fa||900″ admin_label=”Industry” _builder_version=”4.21.0″ header_font=”|300|||||||” header_text_color=”#000000″ header_font_size=”20px” header_line_height=”120%” body_font=”||||||||” body_text_color=”#101010″ body_font_size=”16px” body_letter_spacing=”0.5px” body_line_height=”180%” background_color=”#ffffff” text_orientation=”center” custom_padding=”56px|50px|50px|50px|false|true” custom_padding_tablet=”40px|30px|40px|30px|false|true” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” animation=”off” custom_css_blurb_image=” margin-bottom: 28px;” custom_css_blurb_title=” padding-bottom: 12px;||letter-spacing: 0;” custom_css_blurb_content=”font-weight: 400;” box_shadow_style=”preset1″ box_shadow_vertical=”40px” box_shadow_blur=”116px” box_shadow_color=”rgba(150,176,203,0.23)” global_colors_info=”{}”]<\/p>\n

Ticket Management<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”Client” use_icon=”on” font_icon=”||fa||900″ admin_label=”Client” _builder_version=”4.21.0″ header_font=”|300|||||||” header_text_color=”#000000″ header_font_size=”20px” header_line_height=”120%” body_font=”||||||||” body_text_color=”#101010″ body_font_size=”16px” body_letter_spacing=”0.5px” body_line_height=”180%” background_color=”#ffffff” text_orientation=”center” custom_padding=”56px|50px|50px|50px|false|true” custom_padding_tablet=”40px|30px|40px|30px|false|true” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” animation=”off” custom_css_blurb_image=” margin-bottom: 28px;” custom_css_blurb_title=” padding-bottom: 12px;||letter-spacing: 0;” custom_css_blurb_content=”font-weight: 400;” box_shadow_style=”preset1″ box_shadow_vertical=”40px” box_shadow_blur=”116px” box_shadow_color=”rgba(150,176,203,0.23)” locked=”off” global_colors_info=”{}”]<\/p>\n

GROUPLINK<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”Platforms” use_icon=”on” font_icon=”||fa||900″ admin_label=”Tipologie” _builder_version=”4.21.0″ header_font=”|300|||||||” header_text_color=”#000000″ header_font_size=”20px” header_line_height=”120%” body_font=”||||||||” body_text_color=”#101010″ body_font_size=”16px” body_letter_spacing=”0.5px” body_line_height=”180%” background_color=”#ffffff” text_orientation=”center” custom_padding=”56px|50px|50px|50px|false|true” custom_padding_tablet=”40px|30px|40px|30px|false|true” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” animation=”off” custom_css_blurb_image=” margin-bottom: 28px;” custom_css_blurb_title=” padding-bottom: 12px;||letter-spacing: 0;” custom_css_blurb_content=”font-weight: 400;” box_shadow_style=”preset1″ box_shadow_vertical=”40px” box_shadow_blur=”116px” box_shadow_color=”rgba(150,176,203,0.23)” locked=”off” global_colors_info=”{}”]<\/p>\n

Web & API<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Challenge & Solution” module_class=”freddie_song_for_lennon_content” _builder_version=”4.21.0″ background_color=”#333333″ min_height=”auto” custom_margin=”0px||0px||false|false” custom_margin_tablet=”-2px||||false|false” custom_margin_phone=”-2px||||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”3rem||6rem||false|false” custom_padding_tablet=”0px||0px||false|false” custom_padding_phone=”0px||0px||false|false” z_index_tablet=”500″ collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”off|desktop” admin_label=”Challenge & Solution Row” module_class=”vertical_title_row” _builder_version=”4.21.0″ max_width=”1170px” custom_padding=”0px||0px||false|false” custom_padding_tablet=”20px||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”- Challenge -” button_url=”#” admin_label=”Challenge” _builder_version=”4.21.0″ header_font=”|300||on|||||” header_text_color=”#EFB000″ header_font_size=”23px” header_line_height=”120%” body_font=”||||||||” body_text_align=”left” body_text_color=”#FFFFFF” body_font_size=”18px” use_background_color=”off” text_orientation=”left” max_width=”100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px|5rem|false|false” z_index_tablet=”500″ custom_css_main_element=”min-height: 300px;||display: flex;||flex-direction: row;||align-items: center;||text-align: center;||” custom_css_promo_description=”position: static;||padding-bottom: 0px;||” custom_css_promo_button=”padding: 0 0 0 47px !important;” custom_css_promo_title=”writing-mode: vertical-rl;||position: absolute;||left: -6px;||top: 7px;||transform-origin: center center;||transform: rotate(180deg);||padding: 0 !important;||height: 100%;” locked=”off” global_colors_info=”{}”]<\/p>\n

Technically speaking, the challenge\u00a0<\/span>was to collaborate in providing custom software development services for\u00a0<\/span>developing over a multi-actor software system, composed of a responsive SSR web application that would consume a set of RESTful APIs in order to facilitate the interaction between admins, managers, ticket processors and customers. As this solution would be installable on customer premise, it made use of a install wizard that would set it up on a Linux, Mac or PC.<\/span><\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”- SOLUTION -” button_url=”#” admin_label=”Solution” _builder_version=”4.21.0″ header_font=”|300||on|||||” header_text_color=”#EFB000″ header_font_size=”23px” header_line_height=”120%” body_font=”||||||||” body_text_align=”left” body_text_color=”#FFFFFF” body_font_size=”18px” use_background_color=”off” text_orientation=”left” max_width=”100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px|5rem|false|false” z_index_tablet=”500″ custom_css_main_element=”min-height: 300px;||display: flex;||flex-direction: row;||align-items: center;||text-align: center;||” custom_css_promo_description=”position: static;||padding-bottom: 0px;||” custom_css_promo_button=”padding: 0 0 0 47px !important;” custom_css_promo_title=”writing-mode: vertical-rl;||position: absolute;||left: -6px;||top: 7px;||transform-origin: center center;||transform: rotate(180deg);||padding: 0 !important;||height: 100%;” locked=”off” global_colors_info=”{}”]<\/p>\n

As a result, the Grouplink solution has seen quite a number of improvements during our collaboration and is continually expanding on the US market.<\/span><\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Process” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#333333″ min_height=”auto” custom_padding=”3rem||3rem||true|false” custom_css_main_element=”overflow:hidden;” collapsed=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”off|desktop” admin_label=”Process Title Row” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta button_url=”#” admin_label=”Title” _builder_version=”4.21.0″ header_font=”|||on|||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”30px” header_line_height=”150%” body_font=”||||||||” body_text_align=”center” body_text_color=”#FFFFFF” body_font_size=”40px” body_line_height=”60px” use_background_color=”off” custom_button=”on” button_text_color=”#000000″ button_bg_color=”#ffffff” button_border_width=”0px” button_border_radius=”5px” button_letter_spacing=”0.35px” button_font=”Roboto|500|||||||” button_use_icon=”off” button_alignment=”center” background_layout=”light” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|phone” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” header_font_size_tablet=”” header_font_size_phone=”” header_font_size_last_edited=”on|phone” header_line_height_tablet=”130%” header_line_height_phone=”” header_line_height_last_edited=”on|desktop” body_font_size_tablet=”40px” body_font_size_phone=”30px” body_font_size_last_edited=”on|desktop” body_line_height_tablet=”120%” body_line_height_phone=”” body_line_height_last_edited=”on|desktop” custom_css_promo_description=”font-weight: 400;||padding-bottom: 3rem !important;” custom_css_promo_button=”padding: 0.6em 1.6em 0.7em 1.95em!important;||font-weight: 400;” custom_css_promo_title=”font-weight: 400;||margin-bottom: 7px;” box_shadow_style_button=”preset1″ box_shadow_horizontal_button=”1px” box_shadow_vertical_button=”12px” box_shadow_blur_button=”20px” box_shadow_color_button=”rgba(233,237,242,0.4)” button_text_color_hover=”#ffffff” button_border_radius_hover=”5px” button_bg_color_hover=”#000000″ locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”on” button_border_radius__hover=”5px” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#000000″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n

Process Steps<\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”Process Steps Row” _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” width=”60%” width_tablet=”90%” width_phone=”100%” width_last_edited=”on|phone” max_width_tablet=”80%” max_width_last_edited=”off|tablet” module_alignment=”center” custom_padding=”3rem||3rem||true|false” custom_css_main_element=”display:flex;||flex-direction:row;” collapsed=”on” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”display: flex;||flex-direction:column;||justify-content:center;||align-items:center;” custom_css_main_element_tablet=”display:flex;”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_before=”content:%22%9245%22;||font-family:%22ETModules%22;||font-size:30px;||font-weight:600;||display:block;||background:transparent;||color:#98353C;||position:absolute;||top:-12px;||left:47%;||z-index:0;||opacity:1;||visibility:visible;” custom_css_main_element=”flex:1;||” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_before_last_edited=”on|phone” custom_css_main_element_phone=”width:50% !important;||margin-right:0% !important;” custom_css_before_phone=”content:%22%9245%22;||font-family:%22ETModules%22;||font-size:30px;||font-weight:600;||display:block;||background:transparent;||color:#98353C;||position:absolute;||top:-12px;||left:45%;||z-index:0;||opacity:1;||visibility:visible;” custom_css_main_element_tablet=”flex:1;||” custom_css_before_tablet=”content:%22%9245%22;||font-family:%22ETModules%22;||font-size:30px;||font-weight:600;||display:block;||background:transparent;||color:#98353C;||position:absolute;||top:-12px;||left:47%;||z-index:0;||opacity:1;||visibility:visible;”][et_pb_blurb title=”01″ content_max_width=”100%” admin_label=”Step1″ _builder_version=”4.21.0″ _module_preset=”default” header_font=”|300|||||||” header_font_size=”60px” header_line_height=”100%” body_font=”||||||||” body_text_color=”#FFFFFF” body_line_height=”165%” text_orientation=”center” background_layout=”dark” height=”100%” custom_margin=”||0px||false|false” custom_padding=”100%||0px||false|false” animation=”off” header_font_size_tablet=”24px” header_font_size_phone=”” header_font_size_last_edited=”on|tablet” body_font_size_last_edited=”off|desktop” custom_css_before=”content: %22%22;|| display: block;|| border-width: 4px;|| border-style: solid;|| border-color: #98353c transparent #98353c #98353c;|| border-radius: 50%;|| position: absolute;|| top: 50%;|| width: calc(100% – 4px);|| left: 50%;|| padding-top: calc(100% – 4px);|| transform: translate(-50%,-50%) rotate(-45deg);” custom_css_main_element=”position:relative;||” custom_css_after=”content: %22%22;|| display: block;|| border-width: 2px;|| border-style: solid;|| border-color: #98353c;|| border-radius: 50%;|| position: absolute;|| top: 50%;|| width: 70%;|| left: 50%;|| padding-top: 70%;|| transform: translate(-50%,-50%);” custom_css_blurb_title=”padding-bottom:0px;||” custom_css_blurb_content=”max-width:150px;||transform: translate(-50%, -50%);||top: 50%;||left: 50%;||position:absolute;” border_color_all=”#98353C” global_colors_info=”{}” custom_css_before_last_edited=”on|phone” custom_css_before_phone=”content: %22%22;|| display: block;|| border-width: 4px;|| border-style: solid;|| border-color: #98353c transparent transparent #98353c;|| border-radius: 50%;|| position: absolute;|| top: 50%;|| width: calc(100% – 4px);|| left: 50%;|| padding-top: calc(100% – 4px);|| transform: translate(-50%,-50%) rotate(-45deg);” custom_css_before_tablet=”content: %22%22;|| display: block;|| border-width: 4px;|| border-style: solid;|| border-color: #98353c transparent #98353c #98353c;|| border-radius: 50%;|| position: absolute;|| top: 50%;|| width: calc(100% – 4px);|| left: 50%;|| padding-top: calc(100% – 4px);|| transform: translate(-50%,-50%) rotate(-45deg);”]<\/p>\n

Architect<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”flex:1;” custom_css_after=”content:%22%9245%22 !important;||transform:rotate(180deg);||font-family:%22ETModules%22 !important;||font-size:30px !important;||font-weight:600;||display:block;||background:transparent;||color:#98353c;||position:absolute;||bottom:-11px;||left:47%;||z-index:0;||opacity:1;||visibility:visible;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_before_last_edited=”on|phone” custom_css_main_element_phone=”width:50% !important;||margin-right:0% !important;” custom_css_before_phone=”display:none;” custom_css_after_last_edited=”on|phone” custom_css_after_phone=”content:%22%9245%22 !important;||font-family:%22ETModules%22 !important;||font-size:30px !important;||font-weight:600;||display:block;||background:transparent;||color:#98353c;||position:absolute;||bottom:-12px;||left:45%;||z-index:0;||opacity:1;||visibility:visible;||transform: rotate(180deg);” custom_css_main_element_tablet=”flex:1;” custom_css_after_tablet=”content:%22%9245%22 !important;||transform:rotate(180deg);||font-family:%22ETModules%22 !important;||font-size:30px !important;||font-weight:600;||display:block;||background:transparent;||color:#98353c;||position:absolute;||bottom:-11px;||left:45%;||z-index:0;||opacity:1;||visibility:visible;”][et_pb_blurb title=”02″ content_max_width=”100%” admin_label=”Step3″ _builder_version=”4.21.0″ _module_preset=”default” header_font=”|300|||||||” header_text_color=”#FFFFFF” header_font_size=”60px” header_line_height=”100%” body_font=”||||||||” body_text_color=”#FFFFFF” body_font_size=”18px” body_line_height=”165%” text_orientation=”center” height=”100%” custom_margin=”||0px||false|false” custom_padding=”100%||0px||false|false” animation=”off” header_font_size_tablet=”24px” header_font_size_phone=”” header_font_size_last_edited=”on|tablet” body_font_size_last_edited=”off|desktop” custom_css_before=”content: %22%22;||display: block;||border-width: 4px;||border-style: solid;||border-color: #98353c #98353c #98353c transparent;||border-radius: 50%;||position: absolute;||top: 50%;||width: calc(100% – 4px);||left: 50%;||padding-top: calc(100% – 4px);||transform: translate(-50%,-50%) rotate(-45deg);” custom_css_main_element=”position:relative;||” custom_css_after=”content: %22%22;|| display: block;|| border-width: 2px;|| border-style: solid;|| border-color: #98353c;|| border-radius: 50%;|| position: absolute;|| top: 50%;|| width: 70%;|| left: 50%;|| padding-top: 70%;|| transform: translate(-50%,-50%);” custom_css_blurb_title=”padding-bottom:0px;||” custom_css_blurb_content=”transform: translateY(-50%);||top: 50%;||position:absolute;” border_color_all=”#3b5559″ global_colors_info=”{}” custom_css_before_last_edited=”on|phone” custom_css_before_phone=”content: %22%22;|| display: block;|| border-width: 4px;|| border-style: solid;|| border-color: transparent #98353c #98353c transparent;|| border-radius: 50%;|| position: absolute;|| top: 50%;|| width: calc(100% – 4px);|| left: 50%;|| padding-top: calc(100% – 4px);|| transform: translate(-50%,-50%) rotate(-45deg);” custom_css_before_tablet=”content: %22%22;||display: block;||border-width: 4px;||border-style: solid;||border-color: #98353c #98353c #98353c transparent;||border-radius: 50%;||position: absolute;||top: 50%;||width: calc(100% – 4px);||left: 50%;||padding-top: calc(100% – 4px);||transform: translate(-50%,-50%) rotate(-45deg);”]<\/p>\n

Develop<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”off|desktop” admin_label=”Process Button Row” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”2rem||2rem||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/abac.software\/123-mvp\/” button_text=”Discover our process” button_alignment=”center” module_class=”cta_process bubble_button” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”RGBA(255,255,255,0)” button_border_color=”RGBA(255,255,255,0)” button_on_hover=”off” custom_css_before=” content: %22%22 !important;|| display: block !important;|| background-color: #98353c;|| width: 54px;|| height: 54px;|| position: absolute;|| top: 50%;|| transform: translate(0,-50%);|| left: 0;|| border-radius: 50px;|| visibility: visible !important;|| opacity: 1 !important;|| z-index: -1;|| margin: 0 !important;|| transition: .4s;” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_enable_color__hover=”on” custom_css_before_last_edited=”off|desktop” custom_css_before__hover_enabled=”off|desktop” custom_css_before__hover=”width: 100%;”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”Tech” module_id=”cute_circle_blurbs” module_class=”cute_circle_blurbs sigmund_blurbs_images_hover ” _builder_version=”4.21.0″ background_color=”#333333″ min_height=”auto” custom_margin=”0px||0px||false|false” custom_margin_tablet=”-2px||||false|false” custom_margin_phone=”-2px||||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”6rem||0px||false|false” custom_padding_tablet=”0rem||0rem||false|false” custom_padding_phone=”0rem||0rem||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”off|desktop” admin_label=”Tech Description Row” _builder_version=”4.21.0″ max_width=”1170px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”- TECHNICAL -” admin_label=”Description” module_class=”cta_vertical_title” _builder_version=”4.21.0″ header_font=”|300||on|||||” header_text_color=”#EFB000″ header_font_size=”23px” header_line_height=”120%” body_font=”||||||||” body_text_align=”left” body_text_color=”#FFFFFF” body_font_size=”18px” use_background_color=”off” text_orientation=”left” max_width=”100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px|5rem|false|false” z_index_tablet=”500″ custom_css_main_element=”min-height: 300px;||display: flex;||flex-direction: row;||align-items: center;||text-align: center;||” custom_css_promo_description=”position: static;||padding-bottom: 0px;||” custom_css_promo_title=”writing-mode: vertical-rl;||position: absolute;||left: -6px;||top: 7px;||transform-origin: center center;||transform: rotate(180deg);||padding: 0 !important;||height: 100%;” locked=”off” global_colors_info=”{}”]<\/p>\n

The system is a multi-actor software system that allows for the customers to set up their own permission and role hierarchy for routing tickets for processing. Built on top of a Spring-based, SSR (Server Side Rendering) solution that consumes a set of decoupled RESTful APIs, the Grouplink platform is adapted for a very wide range of use cases.<\/span><\/p>\n

<\/span><\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ admin_label=”Tech Content Row ” module_class=”sigmund_blurbs_circle_images” _builder_version=”4.21.0″ max_width=”1175px” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”2.4%||3.15%|” custom_padding_tablet=”30px||30px|” border_color_top=”#e5e5e5″ border_style_top=”dashed” border_color_bottom=”#e5e5e5″ border_style_bottom=”dashed” use_custom_width=”on” custom_width_px=”1175px” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.21.0″ custom_padding=”|||” custom_css_main_element=”||” global_colors_info=”{}” custom_padding__hover=”|||” custom_css_main_element_last_edited=”off|phone” custom_css_main_element_phone=”margin-right: 5rem;”][et_pb_blurb title=”Java Server Pages (JSP)” image=”https:\/\/abac.software\/wp-content\/uploads\/2023\/07\/jsp-e1688479533880.png” icon_placement=”left” admin_label=”Technology – Icon 64 x 64 pixels” module_class=”studies-blurb” _builder_version=”4.21.0″ header_font=”|300|||||||” header_text_align=”left” header_text_color=”#FFFFFF” header_font_size=”20px” header_line_height=”120%” body_font=”Lato||||||||” body_text_align=”left” body_text_color=”#898698″ body_font_size=”16px” body_letter_spacing=”0.3px” body_line_height=”150%” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|3rem|false|false” animation=”off” custom_css_blurb_image=”width: 104px;||” border_radii_image=”on|50%|50%|50%|50%” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ custom_padding=”|||” custom_css_main_element=”||” global_colors_info=”{}” custom_padding__hover=”|||” custom_css_main_element_phone=”margin-right: 5rem;” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”||”][et_pb_blurb title=”Java – Spring” image=”https:\/\/abac.software\/wp-content\/uploads\/2022\/03\/Spring.png” alt=”spring boot custom software development technology” icon_placement=”left” admin_label=”Technology – Icon 64 x 64 pixels” module_class=”studies-blurb” _builder_version=”4.21.0″ header_font=”|300|||||||” header_text_align=”left” header_text_color=”#FFFFFF” header_font_size=”20px” header_line_height=”120%” body_font=”Lato||||||||” body_text_align=”left” body_text_color=”#898698″ body_font_size=”16px” body_letter_spacing=”0.3px” body_line_height=”150%” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|3rem|false|false” animation=”off” custom_css_blurb_image=”width: 104px;||” border_radii_image=”on|50%|50%|50%|50%” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Azure” image=”https:\/\/abac.software\/wp-content\/uploads\/2022\/03\/azure.png” alt=”azure custom software development technology” icon_placement=”left” admin_label=”Technology – Icon 64 x 64 pixels” module_class=”studies-blurb” _builder_version=”4.21.0″ header_font=”|300|||||||” header_text_align=”left” header_text_color=”#FFFFFF” header_font_size=”20px” header_line_height=”120%” body_font=”Lato||||||||” body_text_align=”left” body_text_color=”#898698″ body_font_size=”16px” body_letter_spacing=”0.3px” body_line_height=”150%” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|3rem|false|false” animation=”off” custom_css_blurb_image=”width: 104px;||” custom_css_blurb_title=” padding-bottom: 7px;” border_radii_image=”on|50%|50%|50%|50%” locked=”off” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Team” module_id=”cute_circle_blurbs” module_class=”cute_circle_blurbs sigmund_blurbs_images_hover ” _builder_version=”4.21.0″ background_color=”#333333″ min_height=”auto” custom_margin=”0px||0px||false|false” custom_margin_tablet=”-2px||||false|false” custom_margin_phone=”-2px||||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”3rem||6rem||false|false” custom_padding_tablet=”0rem||3rem||false|false” custom_padding_phone=”3rem||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”off|desktop” admin_label=”Team Row” _builder_version=”4.21.0″ max_width=”1170px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”- TEAM -” admin_label=”Description” module_class=”cta_vertical_title” _builder_version=”4.21.0″ header_font=”|300||on|||||” header_text_color=”#EFB000″ header_font_size=”23px” header_line_height=”120%” body_font=”||||||||” body_text_align=”left” body_text_color=”#FFFFFF” body_font_size=”18px” use_background_color=”off” text_orientation=”left” max_width=”100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px|5rem|false|false” z_index_tablet=”500″ custom_css_main_element=”min-height: 300px;||display: flex;||flex-direction: row;||align-items: center;||text-align: center;||” custom_css_promo_description=”position: static;||padding-bottom: 0px;||” custom_css_promo_title=”writing-mode: vertical-rl;||position: absolute;||left: -6px;||top: 7px;||transform-origin: center center;||transform: rotate(180deg);||padding: 0 !important;||height: 100%;” locked=”off” global_colors_info=”{}”]<\/p>\n

<\/span>For this project, we’ve worked in close relations with our US customers and allocated a number of 2 developers for a period of 1 year<\/span><\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CTA” _builder_version=”4.21.0″ background_color=”#333333″ min_height=”auto” custom_margin=”-2px||0px||false|false” custom_padding=”5rem||5rem||false|false” custom_css_main_element=” overflow: hidden;” border_color_top=”#ffffff” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ custom_padding_last_edited=”off|desktop” admin_label=”CTA Row” _builder_version=”4.21.0″ width=”80%” max_width=”80%” module_alignment=”center” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||40px|” custom_css_main_element=” display: flex;|| flex-direction: row;|| align-items: center;” use_custom_width=”on” custom_width_px=”1160px” collapsed=”off” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=” display: flex;|| flex-direction: column;|| align-items: center;|| gap: 2rem;” custom_css_main_element_phone=” display: flex;|| flex-direction: column;|| align-items: center;|| gap: 2rem;”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”9px|||” custom_css_main_element=”margin-bottom: 0 !important;” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”Let’s work together” admin_label=”Description” _builder_version=”4.21.0″ header_font=”|300|||||||” header_text_align=”left” header_text_color=”#FFFFFF” header_font_size=”30px” header_letter_spacing=”0.6px” header_line_height=”1.3em” body_font=”||||||||” body_text_align=”left” body_text_color=”#FFFFFF” body_letter_spacing=”0.5px” use_background_color=”off” max_width=”690px” module_alignment=”left” header_font_size_tablet=”” header_font_size_phone=”26px” header_font_size_last_edited=”on|phone” custom_css_promo_description=”font-weight: 400;” custom_css_promo_title=”padding-bottom: 17px;” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n

No matter if you are a homeowner, business owner, facility manager or property manager, abac offers services that meet your needs.<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” custom_css_main_element=”margin-bottom: 0 !important;” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/deconstruct.abac.software\/en\/app\/custom” button_text=”Get an instant quote” button_alignment=”center” module_class=”cta_bottom bubble_button” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”20px” button_text_color=”#FFFFFF” button_bg_color=”RGBA(255,255,255,0)” button_border_color=”RGBA(255,255,255,0)” button_on_hover=”off” background_layout=”dark” custom_css_before=” content: %22%22 !important;|| display: block !important;|| background-color: #98353c;|| width: 54px;|| height: 54px;|| position: absolute;|| top: 50%;|| transform: translate(0,-50%);|| left: 0;|| border-radius: 50px;|| visibility: visible !important;|| opacity: 1 !important;|| z-index: -1;|| margin: 0 !important;|| transition: .4s;” locked=”off” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_enable_color__hover=”on” custom_css_before__hover_enabled=”on|hover” custom_css_before__hover=”width: 100%”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<\/span>","protected":false},"excerpt":{"rendered":"

Technical support case processing systemGrouplink is an enterprise that develops and maintains the industry-leading issue tracking system named eHelpDesk.From a conceptual standpoint, the goal was to extend the feature set available on the already existing eHelpdesk solution.\u00a0This\u00a0versatile\u00a0B2B solution can be installed on customer premises in order to get customers up and running in offering customer […]<\/p>\n","protected":false},"author":1,"featured_media":376811,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"project_category":[108,106],"project_tag":[],"class_list":["post-13032","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-api","project_category-web-development-2"],"yoast_head":"\nGrouplink - abac<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abac.software\/ro\/project\/grouplink\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grouplink - abac\" \/>\n<meta property=\"og:description\" content=\"Technical support case processing systemGrouplink is an enterprise that develops and maintains the industry-leading issue tracking system named eHelpDesk.From a conceptual standpoint, the goal was to extend the feature set available on the already existing eHelpdesk solution.\u00a0This\u00a0versatile\u00a0B2B solution can be installed on customer premises in order to get customers up and running in offering customer […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/abac.software\/ro\/project\/grouplink\/\" \/>\n<meta property=\"og:site_name\" content=\"abac\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/abac.software\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-06T13:44:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/abac.software\/wp-content\/uploads\/2023\/06\/customer_banner_groulink.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1921\" \/>\n\t<meta property=\"og:image:height\" content=\"1081\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/abac.software\/ro\/project\/grouplink\/\",\"url\":\"https:\/\/abac.software\/ro\/project\/grouplink\/\",\"name\":\"Grouplink - abac\",\"isPartOf\":{\"@id\":\"https:\/\/abac.software\/ro\/#website\"},\"datePublished\":\"2023-06-17T14:50:52+00:00\",\"dateModified\":\"2025-04-06T13:44:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/abac.software\/ro\/project\/grouplink\/#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/abac.software\/ro\/project\/grouplink\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/abac.software\/ro\/project\/grouplink\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/abac.software\/ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Proiecte\",\"item\":\"https:\/\/abac.software\/ro\/project\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Grouplink\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/abac.software\/ro\/#website\",\"url\":\"https:\/\/abac.software\/ro\/\",\"name\":\"abac\",\"description\":\"Product development and software development\",\"publisher\":{\"@id\":\"https:\/\/abac.software\/ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/abac.software\/ro\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ro-RO\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/abac.software\/ro\/#organization\",\"name\":\"abac software\",\"alternateName\":\"abac\",\"url\":\"https:\/\/abac.software\/ro\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\/\/abac.software\/ro\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/only_logo.png\",\"contentUrl\":\"https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/only_logo.png\",\"width\":696,\"height\":696,\"caption\":\"abac software\"},\"image\":{\"@id\":\"https:\/\/abac.software\/ro\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/abac.software\",\"https:\/\/www.instagram.com\/abac.software\/\",\"https:\/\/www.linkedin.com\/company\/abac-software\/\",\"https:\/\/www.youtube.com\/channel\/UCfQ37SZbfvmkLdIBlDPPX_g\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Grouplink - abac","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/abac.software\/ro\/project\/grouplink\/","og_locale":"ro_RO","og_type":"article","og_title":"Grouplink - abac","og_description":"Technical support case processing systemGrouplink is an enterprise that develops and maintains the industry-leading issue tracking system named eHelpDesk.From a conceptual standpoint, the goal was to extend the feature set available on the already existing eHelpdesk solution.\u00a0This\u00a0versatile\u00a0B2B solution can be installed on customer premises in order to get customers up and running in offering customer […]","og_url":"https:\/\/abac.software\/ro\/project\/grouplink\/","og_site_name":"abac","article_publisher":"https:\/\/www.facebook.com\/abac.software","article_modified_time":"2025-04-06T13:44:16+00:00","og_image":[{"width":1921,"height":1081,"url":"https:\/\/abac.software\/wp-content\/uploads\/2023\/06\/customer_banner_groulink.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Timp estimat pentru citire":"9 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/abac.software\/ro\/project\/grouplink\/","url":"https:\/\/abac.software\/ro\/project\/grouplink\/","name":"Grouplink - abac","isPartOf":{"@id":"https:\/\/abac.software\/ro\/#website"},"datePublished":"2023-06-17T14:50:52+00:00","dateModified":"2025-04-06T13:44:16+00:00","breadcrumb":{"@id":"https:\/\/abac.software\/ro\/project\/grouplink\/#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/abac.software\/ro\/project\/grouplink\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/abac.software\/ro\/project\/grouplink\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/abac.software\/ro\/"},{"@type":"ListItem","position":2,"name":"Proiecte","item":"https:\/\/abac.software\/ro\/project\/"},{"@type":"ListItem","position":3,"name":"Grouplink"}]},{"@type":"WebSite","@id":"https:\/\/abac.software\/ro\/#website","url":"https:\/\/abac.software\/ro\/","name":"abac","description":"Product development and software development","publisher":{"@id":"https:\/\/abac.software\/ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/abac.software\/ro\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ro-RO"},{"@type":"Organization","@id":"https:\/\/abac.software\/ro\/#organization","name":"abac software","alternateName":"abac","url":"https:\/\/abac.software\/ro\/","logo":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/abac.software\/ro\/#\/schema\/logo\/image\/","url":"https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/only_logo.png","contentUrl":"https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/only_logo.png","width":696,"height":696,"caption":"abac software"},"image":{"@id":"https:\/\/abac.software\/ro\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/abac.software","https:\/\/www.instagram.com\/abac.software\/","https:\/\/www.linkedin.com\/company\/abac-software\/","https:\/\/www.youtube.com\/channel\/UCfQ37SZbfvmkLdIBlDPPX_g"]}]}},"_links":{"self":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project\/13032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project"}],"about":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/types\/project"}],"author":[{"embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/comments?post=13032"}],"version-history":[{"count":9,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project\/13032\/revisions"}],"predecessor-version":[{"id":384743,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project\/13032\/revisions\/384743"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/media\/376811"}],"wp:attachment":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/media?parent=13032"}],"wp:term":[{"taxonomy":"project_category","embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project_category?post=13032"},{"taxonomy":"project_tag","embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project_tag?post=13032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}