{"id":390305,"date":"2026-10-31T19:26:09","date_gmt":"2026-10-31T19:26:09","guid":{"rendered":"https:\/\/abac.software\/project\/nexcall\/"},"modified":"2026-11-02T09:03:43","modified_gmt":"2026-11-02T09:03:43","slug":"nexcall","status":"publish","type":"project","link":"https:\/\/abac.software\/ro\/project\/nexcall\/","title":{"rendered":"NexCall \u2013 Opera\u021biuni de comunicare"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;098473c1-bc4b-4f77-bb57-f8acad56c159&#8243; background_color=&#8221;rgba(33,33,33,0.7)&#8221; background_image=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2023\/06\/Call-Center-scaled.jpg&#8221; background_blend=&#8221;overlay&#8221; background_enable_video_mp4=&#8221;off&#8221; min_height=&#8221;100vh&#8221; min_height_tablet=&#8221;70vh&#8221; min_height_phone=&#8221;70vh&#8221; min_height_last_edited=&#8221;off|desktop&#8221; background_last_edited=&#8221;off|desktop&#8221; background_image_phone=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2026\/02\/background-image-mobile.webp&#8221; background_enable_image_phone=&#8221;on&#8221; background_blend_phone=&#8221;normal&#8221; background_enable_video_mp4_phone=&#8221;off&#8221; custom_css_main_element=&#8221;display:flex;||flex-flow: column;||justify-content: center;&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; custom_css_before_last_edited=&#8221;off|tablet&#8221; custom_css_before_tablet=&#8221;content: %22%22;||display: block;||position: absolute;||top: 0;||left: 0;||width: 100%;||height: 100%;||background-color: rgba(0, 0, 0, 0.6);||z-index: 1;&#8221; custom_css_before_phone=&#8221; &#8222;][et_pb_row admin_label=&#8221;Hero \u2014 con\u021binut&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; width=&#8221;80%&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|tablet&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_css_main_element=&#8221;display: flex;||flex-flow: column;||align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Hero \u2014 case study label&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;18px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>STUDIU DE CAZ \u00b7 OPERA\u021aIUNILE CENTRULUI DE CONTACT<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_blurb title=&#8221;NexCall: platform\u0103 pentru opera\u021biuni de call center distribuite&#8221; content_max_width=&#8221;100%&#8221; admin_label=&#8221;Hero \u2014 title and description&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h1&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;58px&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;24px&#8221; text_orientation=&#8221;center&#8221; header_font_size_tablet=&#8221;50px&#8221; header_font_size_phone=&#8221;38px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;20px&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_blurb_title=&#8221;margin-bottom:2rem;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>NexCall ajut\u0103 organiza\u021biile s\u0103 gestioneze campanii de v\u00e2nz\u0103ri, suport, interviuri \u0219i apeluri outbound prin operatori la distan\u021b\u0103, scripturi ghidate \u0219i monitorizare \u00een timp real.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;#video-concept&#8221; button_text=&#8221;Vezi solu\u021bia NexCall&#8221; button_alignment=&#8221;center&#8221; admin_label=&#8221;Hero \u2014 scroll to video&#8221; module_class=&#8221;cta_top&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;#98353C&#8221; button_border_radius=&#8221;25px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Project overview&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;098473c1-bc4b-4f77-bb57-f8acad56c159&#8243; background_image=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/c1b23c64-bff1-4a2a-afb8-017e5f68e62a-1.png&#8221; min_height=&#8221;auto&#8221; custom_padding=&#8221;5rem|0rem|5rem|0rem|true|true&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; admin_label=&#8221;Prezentare general\u0103 a proiectului \u2014 fi\u0219e&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Industrie&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; use_content_icon=&#8221;on&#8221; font_icon=&#8221;&#xf085;||fa||900&#8243; icon_color=&#8221;#FFFFFF&#8221; circle_color=&#8221;RGBA(255,255,255,0)&#8221; use_icon_font_size=&#8221;on&#8221; icon_content_font_size=&#8221;60px&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Project overview card \u2014 Industry&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;center&#8221; background_color=&#8221;#212121&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_wrapper {||    display: flex;||    flex-direction: column;||    align-items: center;||}&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Opera\u021biunile centrului de contact<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Client&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; use_content_icon=&#8221;on&#8221; font_icon=&#8221;&#xf1ad;||fa||400&#8243; icon_color=&#8221;#FFFFFF&#8221; use_icon_font_size=&#8221;on&#8221; icon_content_font_size=&#8221;60px&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Project overview card \u2014 Client&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;center&#8221; background_color=&#8221;#212121&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>BluChip LLC<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Solu\u021bie&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; use_content_icon=&#8221;on&#8221; font_icon=&#8221;&#xf5fc;||fa||900&#8243; icon_color=&#8221;#FFFFFF&#8221; use_icon_font_size=&#8221;on&#8221; icon_content_font_size=&#8221;60px&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; alt=&#8221;Companie de dezvoltare de aplica\u021bii software, dezvoltare de aplica\u021bii mobile &#8211; abac.software&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Project overview card \u2014 Solution&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;center&#8221; background_color=&#8221;#212121&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Platforma opera\u021bional\u0103 pentru centrele de apeluri<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Livrare&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; use_content_icon=&#8221;on&#8221; font_icon=&#8221;&#xf274;||fa||400&#8243; icon_color=&#8221;#FFFFFF&#8221; use_icon_font_size=&#8221;on&#8221; icon_content_font_size=&#8221;60px&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; alt=&#8221;Companie de dezvoltare de aplica\u021bii software, dezvoltare de aplica\u021bii mobile &#8211; abac.software&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Project overview card \u2014 Delivery&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;center&#8221; background_color=&#8221;#212121&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Un MVP func\u021bional \u00een aproximativ 6 luni<\/p>\n<p>[\/dsm_card][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Video concept&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#212121&#8243; custom_padding=&#8221;5rem|0rem|5rem|0rem|true|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;Conceptul video \u2014 introducere&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; width=&#8221;70%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;0px||3rem||false|false&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Vede\u021bi NexCall \u00een ac\u021biune&#8221; content_max_width=&#8221;100%&#8221; admin_label=&#8221;Video concept \u2014 title and description&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;52px&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; header_font_size_tablet=&#8221;48px&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;20px&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|desktop&#8221; custom_css_blurb_title=&#8221;margin-bottom:2rem;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Urm\u0103ri\u021bi videoclipul pentru a afla mai multe despre NexCall \u0219i despre modul \u00een care acesta asigur\u0103 structur\u0103, vizibilitate \u0219i supraveghere \u00een cadrul opera\u021biunilor de apeluri distribuite.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;Conceptul video \u2014 player&#8221; module_id=&#8221;video-concept&#8221; _builder_version=&#8221;4.27.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;80%&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;5rem||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.9&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_video src=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2023\/06\/nexcall-16&#215;9-1.mp4&#8243; image_src=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2023\/07\/customer_hero_nexcall.png&#8221; play_icon_color=&#8221;#FFFFFF&#8221; thumbnail_overlay_color=&#8221;RGBA(255,255,255,0)&#8221; admin_label=&#8221;Video concept \u2014 NexCall overview&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; height=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][et_pb_code admin_label=&#8221;Video \u2014 date structurate&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"VideoObject\",\"name\":\"NexCall: platform\u0103 pentru opera\u021biuni de call center distribuite\",\"description\":\"Video despre NexCall, o platform\u0103 pentru opera\u021biuni de call center distribuite, care sus\u021bine campanii structurate cu operatori la distan\u021b\u0103 \u0219i monitorizare \u00een timp real.\",\"thumbnailUrl\":\"https:\/\/i.ytimg.com\/vi\/MosTUgo_BqQ\/hqdefault.jpg\",\"uploadDate\":\"2023-06-13T06:41:25-07:00\",\"duration\":\"PT1M2S\",\"embedUrl\":\"https:\/\/www.youtube.com\/embed\/MosTUgo_BqQ\",\"inLanguage\":\"ro-RO\",\"creator\":{\"@type\":\"Organization\",\"name\":\"abac.software\",\"url\":\"https:\/\/abac.software\/\"}}<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Context&#8221; _builder_version=&#8221;4.27.9&#8243; background_color=&#8221;#212121&#8243; min_height=&#8221;auto&#8221; custom_padding=&#8221;90px||90px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; admin_label=&#8221;Context \u2014 con\u021binut&#8221; _builder_version=&#8221;4.27.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;88%&#8221; max_width=&#8221;1180px&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|desktop&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Context \u2014 section label&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;14px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>01 \u2014 Context   <\/strong><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Opera\u021biunile de call center distribuite au nevoie de procese clare \u0219i de coordonare \u00eentre echipele care lucreaz\u0103 la distan\u021b\u0103.&#8221; admin_label=&#8221;Context \u2014 heading&#8221; _builder_version=&#8221;4.27.9&#8243; title_level=&#8221;h2&#8243; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Context \u2014 description&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>V\u00e2nz\u0103rile, asisten\u021ba pentru clien\u021bi, interviurile \u0219i campaniile de apeluri active depind de conversa\u021bii efectuate la momentul potrivit, de mesaje coerente \u0219i de \u00eenregistr\u0103ri clare. Atunci c\u00e2nd operatorii lucreaz\u0103 de acas\u0103 sau din mai multe loca\u021bii, coordonatorii au nevoie de o metod\u0103 fiabil\u0103 de a organiza personalul, contactele, scenariile \u0219i rezultatele.<\/p>\n<p>\u00cen spatele fiec\u0103rei campanii, echipele trebuie s\u0103 selecteze operatorii potrivi\u021bi, s\u0103 distribuie contactele, s\u0103 ghideze conversa\u021biile, s\u0103 monitorizeze activitatea \u0219i s\u0103 \u00eenve\u021be din rezultate. F\u0103r\u0103 un sistem comun, calitatea \u0219i vizibilitatea sunt greu de men\u021binut \u00een cadrul unei for\u021be de munc\u0103 distribuite.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Problem&#8221; _builder_version=&#8221;4.27.9&#8243; background_color=&#8221;#98353C&#8221; background_image=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2026\/02\/background-image-mobile.webp&#8221; min_height=&#8221;auto&#8221; custom_padding=&#8221;90px||90px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; admin_label=&#8221;Problem\u0103 \u2014 con\u021binut&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;88%&#8221; max_width=&#8221;1180px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Problem \u2014 section label&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;14px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>02 \u2014 Problem\u0103<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Derularea campaniilor de apeluri la distan\u021b\u0103 era dificil\u0103 f\u0103r\u0103 o calitate constant\u0103 \u0219i o supraveghere adecvat\u0103.&#8221; admin_label=&#8221;Problem \u2014 heading&#8221; _builder_version=&#8221;4.27.9&#8243; title_level=&#8221;h2&#8243; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Problem \u2014 description&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Atunci c\u00e2nd scripturile campaniilor, listele de contacte, rezultatele apelurilor \u0219i activitatea operatorilor sunt stocate \u00een instrumente izolate \u00eentre ele, supervizorii au o vizibilitate limitat\u0103 \u00een timp real. Operatorii pot primi \u00eendrum\u0103ri inconsistente, \u00een timp ce managerii de campanie \u00ee\u0219i petrec timpul adun\u00e2nd informa\u021bii \u00een loc s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 performan\u021ba.<\/p>\n<p>BluChip avea nevoie de o solu\u021bie care s\u0103 coordoneze configurarea campaniilor, activarea operatorilor, derularea apelurilor ghidate, evaluarea calit\u0103\u021bii \u0219i raportarea \u00eentr-un singur flux opera\u021bional.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Solution&#8221; module_id=&#8221;solu\u021bie&#8221; _builder_version=&#8221;4.27.9&#8243; background_color=&#8221;#212121&#8243; custom_padding=&#8221;90px||90px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Solu\u021bie \u2014 introducere&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;88%&#8221; max_width=&#8221;1180px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Solution \u2014 section label&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;14px&#8221; header_text_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>03 \u2014 Solu\u021bie<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;O platform\u0103 personalizat\u0103 pentru opera\u021biuni de apeluri structurate \u0219i distribuite.&#8221; admin_label=&#8221;Solution \u2014 heading&#8221; _builder_version=&#8221;4.27.9&#8243; title_level=&#8221;h2&#8243; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text admin_label=&#8221;Solution \u2014 introduction&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;20px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>NexCall a fost dezvoltat ca un <a href=\"https:\/\/abac.software\/ro\/sisteme-software-personalizate\/\">sistem software personalizat<\/a> pentru lansarea \u0219i gestionarea campaniilor de apeluri structurate. Acesta conecteaz\u0103 administratorii, supervizorii \u0219i operatorii \u00eentr-un singur mediu controlat pentru preg\u0103tirea campaniilor, efectuarea apelurilor, analizele \u0219i raportarea.<\/p>\n<p>Fiecare rol are acces la informa\u021biile \u0219i ac\u021biunile relevante pentru responsabilit\u0103\u021bile sale, de la importul contactelor \u0219i scripturi p\u00e2n\u0103 la gestionarea apelurilor \u00een timp real, feedbackul privind calitatea \u0219i datele privind performan\u021ba.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;Solu\u021bie \u2014 fi\u0219ele de flux de lucru 1\u20132&#8243; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;01. Configurarea \u0219i activarea campaniei&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Solution workflow card \u2014 Campaign setup and activation&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Administratorii configureaz\u0103 infrastructura de apeluri, import\u0103 contactele, definesc scenariile campaniilor, aloc\u0103 operatorii \u0219i stabilesc regulile de flux de lucru necesare \u00eenainte de lansarea unei campanii.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;02. Executarea ghidat\u0103 a apelurilor&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Solution workflow card \u2014 Guided call execution&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Operatorii folosesc un flux de lucru de tip \u201eurm\u0103torul apel\u201d pentru a procesa contactele alocate. Scriptul campaniei r\u0103m\u00e2ne disponibil pe durata conversa\u021biei, iar rezultatul fiec\u0103rui apel este \u00eenregistrat \u00eentr-un format standardizat.<\/p>\n<p>[\/dsm_card][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;Solu\u021bie \u2014 fi\u0219ele de flux de lucru 3\u20134&#8243; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;03. Verificarea calit\u0103\u021bii \u0219i escaladarea problemelor&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Solution workflow card \u2014 Quality review and escalation&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Supervizorii pot asculta apeluri live sau consulta \u00eenregistr\u0103rile, apoi pot evalua calitatea \u0219i oferi feedback. Operatorii pot invita un coleg cu experien\u021b\u0103 sau un superior \u00eentr-un apel activ atunci c\u00e2nd au nevoie de sprijin.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;04. Analiza performan\u021bei \u0219i raportarea&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Solution workflow card \u2014 Performance analysis and reporting&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Tablourile de bord ale campaniilor \u0219i ale operatorilor ofer\u0103 o imagine clar\u0103 asupra rezultatelor, productivit\u0103\u021bii \u0219i activit\u0103\u021bii apelurilor. Echipele pot filtra datele \u00een func\u021bie de campanie, script, operator, interval de timp \u0219i etichete, pentru a sprijini luarea deciziilor opera\u021bionale.<\/p>\n<p>[\/dsm_card][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Engineering&#8221; _builder_version=&#8221;4.27.9&#8243; background_color=&#8221;#212121&#8243; background_image=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/background-image.webp&#8221; custom_padding=&#8221;90px||90px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; admin_label=&#8221;Inginerie \u2014 introducere&#8221; _builder_version=&#8221;4.27.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;88%&#8221; max_width=&#8221;1180px&#8221; custom_css_main_element=&#8221;display: flex;||flex-direction: row;||align-items: center;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221; &#8221; custom_css_main_element_phone=&#8221; &#8222;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Engineering \u2014 section label&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;14px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>04 \u2014 Inginerie<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;O arhitectur\u0103 bazat\u0103 pe telefonie, pentru gestionarea controlat\u0103 a apelurilor.&#8221; admin_label=&#8221;Engineering \u2014 heading&#8221; _builder_version=&#8221;4.16&#8243; title_level=&#8221;h2&#8243; title_text_color=&#8221;#ffffff&#8221; title_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Engineering \u2014 introduction&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>NexCall utilizeaz\u0103 Twilio pentru rutarea apelurilor, gestionarea sesiunilor \u0219i evenimentele de telefonie. Aplica\u021biile web \u0219i mobile sus\u021bin opera\u021biunile, \u00een timp ce un strat API permite integr\u0103ri \u0219i automatiz\u0103ri \u00een cadrul platformei.<\/p>\n<p>Arhitectura sus\u021bine <a href=\"https:\/\/abac.software\/ro\/sisteme-software-personalizate\/\">transformarea digital\u0103<\/a> \u00een opera\u021biunile de apeluri prin conectarea configur\u0103rii campaniilor, a activit\u0103\u021bii de apeluri, a supravegherii \u0219i a raport\u0103rii \u00eentr-un singur flux trasabil.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Inginerie \u2014 fi\u0219e de capacit\u0103\u021bi&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Acces bazat pe roluri&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Engineering capability card \u2014 Role-based access&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Autentificarea securizat\u0103 \u0219i accesul bazat pe roluri le permit superadministratorilor, administratorilor \u0219i operatorilor s\u0103 acceseze elementele de control \u0219i datele relevante pentru responsabilit\u0103\u021bile lor.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Trasabilitatea ciclului de via\u021b\u0103 al apelurilor&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Engineering capability card \u2014 Call lifecycle traceability&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>NexCall p\u0103streaz\u0103 \u00eenregistr\u0103ri de audit pentru aprob\u0103rile conturilor, modific\u0103rile campaniilor, ac\u021biunile legate de apeluri \u0219i evalu\u0103ri. St\u0103rile din ciclul de via\u021b\u0103 al apelurilor \u0219i rezultatele structurate faciliteaz\u0103 analizarea \u0219i \u00eembun\u0103t\u0103\u021birea activit\u0103\u021bilor.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Supraveghere \u00een timp real&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Engineering capability card \u2014 Real-time supervision&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Monitorizarea \u00een timp real ofer\u0103 o imagine clar\u0103 asupra st\u0103rii campaniilor \u0219i a volumului de apeluri, \u00een timp ce alertele \u0219i diagnostic\u0103rile ajut\u0103 echipele s\u0103 rezolve problemele legate de infrastructur\u0103 \u0219i de fluxurile de lucru e\u0219uate ale apelurilor.<\/p>\n<p>[\/dsm_card][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Outcomes&#8221; _builder_version=&#8221;4.27.9&#8243; background_color=&#8221;#212121&#8243; custom_padding=&#8221;90px||90px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Rezultate \u2014 introducere&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;88%&#8221; max_width=&#8221;1180px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Outcomes \u2014 section label&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;14px&#8221; header_text_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>05 \u2014 Rezultate<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;De la un MVP func\u021bional la un produs pilotat pe pia\u021b\u0103.&#8221; admin_label=&#8221;Outcomes \u2014 heading&#8221; _builder_version=&#8221;4.27.9&#8243; title_level=&#8221;h2&#8243; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text admin_label=&#8221;Outcomes \u2014 introduction&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;20px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>NexCall a atins stadiul de MVP func\u021bional \u00een aproximativ \u0219ase luni. \u00cen timpul pandemiei de COVID-19, BluChip LLC l-a utilizat pentru a gestiona fluxurile de lucru ale centrului s\u0103u de apeluri cu operatori care lucrau de la distan\u021b\u0103.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; admin_label=&#8221;Rezultate \u2014 indicatori&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; min_height=&#8221;343px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;MVP func\u021bional&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Outcomes metric card \u2014 Functional MVP&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>NexCall a atins stadiul de MVP func\u021bional \u00een aproximativ \u0219ase luni, pun\u00e2nd bazele pentru proiectele-pilot ale produsului \u0219i pentru evolu\u021bia sa continu\u0103.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Opera\u021biuni de apeluri la distan\u021b\u0103&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Outcomes metric card \u2014 Remote call operations&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>BluChip LLC a utilizat platforma pentru a-\u0219i desf\u0103\u0219ura activitatea centrului de apeluri, \u00een timp ce operatorii lucrau de la distan\u021b\u0103 pe durata pandemiei de COVID-19.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Procese de comunicare mai ample&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Outcomes metric card \u2014 Broader communication workflows&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Modelul ini\u021bial al campaniei a fost extins pentru a sprijini ciclurile de v\u00e2nz\u0103ri structurate, opera\u021biunile de asisten\u021b\u0103 pentru clien\u021bi \u0219i interviurile.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Pilot de pia\u021b\u0103&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Outcomes metric card \u2014 Market pilot&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Ceea ce a \u00eenceput ca o ini\u021biativ\u0103 de digitalizare opera\u021bional\u0103 a evoluat \u00eentr-un produs independent, aflat \u00een prezent \u00een faza pilot pe pia\u021b\u0103.<\/p>\n<p>[\/dsm_card][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Rezultate \u2014 text explicativ&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;88%&#8221; max_width=&#8221;900px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Outcomes \u2014 supporting text&#8221; _builder_version=&#8221;4.27.9&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>NexCall este \u00eembun\u0103t\u0103\u021bit \u00een continuare cu func\u021bionalit\u0103\u021bi bazate pe inteligen\u021b\u0103 artificial\u0103 pentru a sprijini evolu\u021bia fluxurilor de lucru legate de procesarea apelurilor \u0219i de asisten\u021ba oferit\u0103 de operatori.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Case study CTA&#8221; _builder_version=&#8221;4.27.9&#8243; background_enable_color=&#8221;off&#8221; background_image=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2026\/08\/magnific_create-a-modern-applike-w_9ZnVhyPNYZ.png&#8221; min_height=&#8221;auto&#8221; custom_margin=&#8221;-2px||0px||false|false&#8221; custom_padding=&#8221;5rem||5rem||false|false&#8221; custom_css_main_element=&#8221; overflow: hidden;&#8221; border_color_top=&#8221;#ffffff&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;CTA \u2014 con\u021binut&#8221; _builder_version=&#8221;4.21.0&#8243; width=&#8221;80%&#8221; max_width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;0px||40px|&#8221; custom_css_main_element=&#8221;    display: flex;||    flex-direction: row;||    align-items: center;&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1160px&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;    display: flex;||    flex-direction: column;||    align-items: center;||    gap: 2rem;&#8221; custom_css_main_element_phone=&#8221;    display: flex;||    flex-direction: column;||    align-items: center;||    gap: 2rem;&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;9px|||&#8221; custom_css_main_element=&#8221;margin-bottom: 0 !important;&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_heading title=&#8221;Ai nevoie de mai mult control asupra conversa\u021biilor distribuite cu clien\u021bii?&#8221; admin_label=&#8221;CTA \u2014 question&#8221; _builder_version=&#8221;4.27.9&#8243; title_level=&#8221;h2&#8243; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;40px&#8221; max_width=&#8221;690px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_cta admin_label=&#8221;CTA \u2014 descriere&#8221; _builder_version=&#8221;4.27.9&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;28px&#8221; header_letter_spacing=&#8221;0.6px&#8221; header_line_height=&#8221;1.3em&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;left&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_letter_spacing=&#8221;0.5px&#8221; use_background_color=&#8221;off&#8221; max_width=&#8221;690px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;26px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; custom_css_promo_description=&#8221;font-weight: 400;&#8221; custom_css_promo_title=&#8221;padding-bottom: 17px;&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;]<\/p>\n<div>\n<p><span>Discut\u0103 cu noi despre cum un sistem software personalizat poate aduce structur\u0103, vizibilitate \u0219i \u00eembun\u0103t\u0103\u021biri m\u0103surabile \u00een opera\u021biunile tale de apeluri distribuite.<\/span><\/p>\n<\/div>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; custom_css_main_element=&#8221;margin-bottom: 0 !important;&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_button button_url=&#8221;https:\/\/abac.software\/ro\/contact\/&#8221; button_text=&#8221;Discut\u0103 despre opera\u021biunile tale de apeluri&#8221; button_alignment=&#8221;center&#8221; admin_label=&#8221;CTA \u2014 contact button&#8221; module_class=&#8221;cta_top&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;#98353C&#8221; button_border_radius=&#8221;25px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; custom_css_before=&#8221;    content: %22%22 !important;||    display: block !important;||    background-color: #98353c;||    width: 54px;||    height: 54px;||    position: absolute;||    top: 50%;||    transform: translate(0,-50%);||    left: 0;||    border-radius: 50px;||    visibility: visible !important;||    opacity: 1 !important;||    z-index: -1;||    margin: 0 !important;||    transition: .4s;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;off|hover&#8221; button_bg_color__hover=&#8221;RGBA(255,255,255,0)&#8221; button_bg_enable_color__hover=&#8221;on&#8221; custom_css_before__hover_enabled=&#8221;on|hover&#8221; custom_css_before__hover=&#8221;width: 100%&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;FAQ&#8221; module_class=&#8221;grace_accordion_iconic &#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;098473c1-bc4b-4f77-bb57-f8acad56c159&#8243; background_color=&#8221;#202020&#8243; custom_padding=&#8221;5rem||5rem||true|false&#8221; custom_padding_tablet=&#8221;||||true|false&#8221; custom_padding_phone=&#8221;2.5rem||2.5rem||true|false&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;\u00centreb\u0103ri frecvente \u2014 titlu&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; max_width=&#8221;1170px&#8221; custom_padding=&#8221;||30px||false|false&#8221; custom_padding_tablet=&#8221;||0px||false|false&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ \u2014 title&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;59px&#8221; text_line_height=&#8221;104%&#8221; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;52px&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;52px&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; header_3_font_size=&#8221;52px&#8221; header_4_font=&#8221;||||||||&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;52px&#8221; header_5_font=&#8221;||||||||&#8221; header_5_text_color=&#8221;#FFFFFF&#8221; header_5_font_size=&#8221;52px&#8221; header_6_font=&#8221;||||||||&#8221; header_6_text_color=&#8221;#FFFFFF&#8221; header_6_font_size=&#8221;52px&#8221; custom_padding=&#8221;||1px||false|false&#8221; custom_padding_tablet=&#8221;||10px||false|false&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;40px&#8221; text_font_size_phone=&#8221;30px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; header_font_size_tablet=&#8221;48px&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;48px&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_3_font_size_tablet=&#8221;48px&#8221; header_3_font_size_phone=&#8221;30px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_4_font_size_tablet=&#8221;48px&#8221; header_4_font_size_phone=&#8221;30px&#8221; header_4_font_size_last_edited=&#8221;on|phone&#8221; header_5_font_size_tablet=&#8221;48px&#8221; header_5_font_size_phone=&#8221;30px&#8221; header_5_font_size_last_edited=&#8221;on|phone&#8221; header_6_font_size_tablet=&#8221;48px&#8221; header_6_font_size_phone=&#8221;30px&#8221; header_6_font_size_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;font-weight:400;&#8221; border_color_bottom=&#8221;#ffffff&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>\u00centreb\u0103ri frecvente<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;\u00centreb\u0103ri frecvente \u2014 \u00eentreb\u0103ri&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; max_width=&#8221;1170px&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;||||false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_tablet=&#8221;width:49% !important;||margin-right:2% !important;||margin-bottom:0 !important;&#8221; custom_css_main_element_phone=&#8221;width:100% !important;||margin-right:0 !important;||margin-bottom:0 !important;&#8221;][et_pb_accordion admin_label=&#8221;FAQ \u2014 questions 1\u20133&#8243; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#FFFFFF&#8221; toggle_level=&#8221;h4&#8243; toggle_font=&#8221;||||||||&#8221; toggle_font_size=&#8221;18px&#8221; toggle_line_height=&#8221;120%&#8221; closed_toggle_font=&#8221;|300|||||||&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;150%&#8221; custom_css_main_element=&#8221;font-weight:400;&#8221; custom_css_toggle=&#8221;    margin-bottom: 0px!important;||    padding: 0!important;||background-color: transparent !important;||    border-width: 0 0 3px 0;||    border-color: #333333;||&#8221; custom_css_toggle_title=&#8221;padding: 39px 60px 39px 0 !important;||&#8221; custom_css_toggle_icon=&#8221;    content: %22+%22;||    font-family: &#8216;Barlow&#8217;,Helvetica,Arial,Lucida,sans-serif !important;||    font-weight: 500;||    color: #fff;||    font-size: 48px !important;||    \/*background-color: #000;*\/||    border-radius: 50%;||    line-height: 100%;||    display: block;||    padding: 10px 10px 20px;||    transform: translate(0px, -50%) rotate(0deg);||    margin-top: 0 !important;||    transition: 0.3s;&#8221; custom_css_toggle_content=&#8221;    font-weight: 400;||    padding: 0!important;||    margin-top: 0;||    display: block!important;||    height: auto!important;||    transition: 0.3s;||    overflow: hidden;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_icon__hover_enabled=&#8221;on|hover&#8221; custom_css_toggle_icon__hover=&#8221;||    font-family: &#8216;Barlow&#8217;,Helvetica,Arial,Lucida,sans-serif !important;||    font-weight: 500;||    color: #fff;||    font-size: 48px !important;||   \/* background-color: #333333;*\/||    border-radius: 50%;||    line-height: 100%;||    display: block;||    padding: 10px 10px 20px;||    transform: translate(0px, -50%) rotate(0deg);||    margin-top: 0 !important;||    transition: 0.3s;&#8221;][et_pb_accordion_item title=&#8221;Ce este NexCall?&#8221; open=&#8221;on&#8221; admin_label=&#8221;FAQ \u2014 What is NexCall?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#98353C|&#8221; body_link_text_color=&#8221;#98353C&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>NexCall este o platform\u0103 pentru opera\u021biuni de call center distribuite. Aceasta ajut\u0103 organiza\u021biile s\u0103 gestioneze campanii de v\u00e2nz\u0103ri, suport, interviuri \u0219i apeluri outbound prin operatori la distan\u021b\u0103, scripturi ghidate \u0219i monitorizare \u00een timp real.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Ce problem\u0103 rezolv\u0103 NexCall?&#8221; admin_label=&#8221;FAQ \u2014 Problem solved&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#98353C|&#8221; body_link_text_color=&#8221;#98353C&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>NexCall integreaz\u0103 configurarea campaniilor, derularea apelurilor, evaluarea calit\u0103\u021bii \u0219i raportarea \u00eentr-un singur flux opera\u021bional. Ofer\u0103 supervizorilor o vizibilitate sporit\u0103, ajut\u00e2nd \u00een acela\u0219i timp operatorii s\u0103 urmeze instruc\u021biuni uniforme pe durata apelurilor.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Cum gestioneaz\u0103 NexCall campaniile de apeluri?&#8221; admin_label=&#8221;FAQ \u2014 Campaign management&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#98353C|&#8221; body_link_text_color=&#8221;#98353C&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>Administratorii configureaz\u0103 infrastructura de apeluri, import\u0103 contacte, definesc scripturi, aloc\u0103 operatori \u0219i lanseaz\u0103 campanii. Operatorii proceseaz\u0103 contactele care le-au fost alocate, urm\u00e2nd fluxuri de lucru ghidate pentru urm\u0103torul apel \u0219i rezultate structurate ale apelurilor.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;width: 49%!important;&#8221; custom_css_main_element_phone=&#8221;width: 100%!important;&#8221;][et_pb_accordion admin_label=&#8221;FAQ \u2014 questions 4\u20136&#8243; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#FFFFFF&#8221; toggle_level=&#8221;h4&#8243; toggle_font=&#8221;||||||||&#8221; toggle_font_size=&#8221;18px&#8221; toggle_line_height=&#8221;120%&#8221; closed_toggle_font=&#8221;|300|||||||&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;150%&#8221; custom_css_main_element=&#8221;font-weight:400;&#8221; custom_css_toggle=&#8221;    margin-bottom: 0px!important;||    padding: 0!important;||background-color: transparent !important;||    border-width: 0 0 3px 0;||    border-color: #333333;||&#8221; custom_css_toggle_title=&#8221;padding: 39px 60px 39px 0 !important;||&#8221; custom_css_toggle_icon=&#8221;    content: %22+%22;||    font-family: &#8216;Barlow&#8217;,Helvetica,Arial,Lucida,sans-serif !important;||    font-weight: 500;||    color: #fff;||    font-size: 48px !important;||    \/*background-color: #000;*\/||    border-radius: 50%;||    line-height: 100%;||    display: block;||    padding: 10px 10px 20px;||    transform: translate(0px, -50%) rotate(0deg);||    margin-top: 0 !important;||    transition: 0.3s;&#8221; custom_css_toggle_content=&#8221;    font-weight: 400;||    padding: 0!important;||    margin-top: 0;||    display: block!important;||    height: auto!important;||    transition: 0.3s;||    overflow: hidden;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_icon__hover_enabled=&#8221;on|hover&#8221; custom_css_toggle_icon__hover=&#8221;||    font-family: &#8216;Barlow&#8217;,Helvetica,Arial,Lucida,sans-serif !important;||    font-weight: 500;||    color: #fff;||    font-size: 48px !important;||   \/* background-color: #333333;*\/||    border-radius: 50%;||    line-height: 100%;||    display: block;||    padding: 10px 10px 20px;||    transform: translate(0px, -50%) rotate(0deg);||    margin-top: 0 !important;||    transition: 0.3s;&#8221;][et_pb_accordion_item title=&#8221;Cum sprijin\u0103 NexCall evaluarea calit\u0103\u021bii?&#8221; open=&#8221;on&#8221; admin_label=&#8221;FAQ \u2014 Quality review&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243;]<\/p>\n<p>Supervizorii pot asculta apeluri live sau consulta \u00eenregistr\u0103rile, apoi pot evalua calitatea \u0219i oferi feedback. Operatorii pot invita un coleg cu experien\u021b\u0103 sau un superior \u00eentr-un apel activ atunci c\u00e2nd au nevoie de sprijin.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Ce tehnologie st\u0103 la baza NexCall?&#8221; admin_label=&#8221;FAQ \u2014 Technology&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243;]<\/p>\n<p>NexCall utilizeaz\u0103 Twilio pentru rutarea apelurilor, gestionarea sesiunilor \u0219i evenimentele de telefonie. Aplica\u021biile sale web \u0219i mobile asigur\u0103 func\u021bionalitatea, \u00een timp ce un strat API permite integr\u0103rile \u0219i automatizarea.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Care este gradul actual de maturitate al NexCall?&#8221; admin_label=&#8221;FAQ \u2014 Current maturity&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243;]<\/p>\n<p>NexCall a atins stadiul de MVP func\u021bional \u00een aproximativ \u0219ase luni \u0219i se afl\u0103 \u00een prezent \u00een faza pilot pe pia\u021b\u0103. Produsul a fost \u00eembun\u0103t\u0103\u021bit \u00een continuare cu func\u021bionalit\u0103\u021bi bazate pe inteligen\u021b\u0103 artificial\u0103 pentru procesarea apelurilor \u0219i fluxurile de lucru de asisten\u021b\u0103 pentru operatori.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;\u00centreb\u0103ri frecvente \u2014 date structurate&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;\u00centreb\u0103ri frecvente \u2014 date structurate&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"inLanguage\":\"ro-RO\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Ce este NexCall?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"NexCall este o platform\u0103 pentru opera\u021biuni de call center distribuite. Aceasta ajut\u0103 organiza\u021biile s\u0103 gestioneze campanii de v\u00e2nz\u0103ri, suport, interviuri \u0219i apeluri outbound prin operatori la distan\u021b\u0103, scripturi ghidate \u0219i monitorizare \u00een timp real.\"}},{\"@type\":\"Question\",\"name\":\"Ce problem\u0103 rezolv\u0103 NexCall?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"NexCall integreaz\u0103 configurarea campaniilor, derularea apelurilor, evaluarea calit\u0103\u021bii \u0219i raportarea \u00eentr-un singur flux opera\u021bional. Ofer\u0103 supervizorilor o vizibilitate sporit\u0103 \u0219i \u00eei ajut\u0103 pe operatori s\u0103 urmeze instruc\u021biuni uniforme \u00een timpul apelurilor.\"}},{\"@type\":\"Question\",\"name\":\"Cum gestioneaz\u0103 NexCall campaniile de apeluri?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Administratorii configureaz\u0103 infrastructura de apeluri, import\u0103 contacte, definesc scripturi, aloc\u0103 operatori \u0219i lanseaz\u0103 campanii. Operatorii proceseaz\u0103 contactele alocate prin fluxuri ghidate de tip \u201eurm\u0103torul apel\u201d \u0219i \u00eenregistreaz\u0103 rezultate standardizate ale apelurilor.\"}},{\"@type\":\"Question\",\"name\":\"Cum sprijin\u0103 NexCall evaluarea calit\u0103\u021bii?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Supervizorii pot asculta apeluri live sau consulta \u00eenregistr\u0103rile, apoi pot evalua calitatea \u0219i oferi feedback. Operatorii pot invita un coleg cu experien\u021b\u0103 sau un superior \u00eentr-un apel activ atunci c\u00e2nd au nevoie de sprijin.\"}},{\"@type\":\"Question\",\"name\":\"Ce tehnologie st\u0103 la baza NexCall?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"NexCall utilizeaz\u0103 Twilio pentru rutarea apelurilor, gestionarea sesiunilor \u0219i evenimentele de telefonie. Aplica\u021biile web \u0219i mobile sus\u021bin opera\u021biunile, iar un strat API permite integr\u0103ri \u0219i automatiz\u0103ri.\"}},{\"@type\":\"Question\",\"name\":\"Care este gradul actual de maturitate al NexCall?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"NexCall a atins stadiul de MVP func\u021bional \u00een aproximativ \u0219ase luni \u0219i se afl\u0103 \u00een prezent \u00een faza pilot pe pia\u021b\u0103. Produsul este \u00eembun\u0103t\u0103\u021bit \u00een continuare cu func\u021bionalit\u0103\u021bi bazate pe inteligen\u021b\u0103 artificial\u0103 pentru procesarea apelurilor \u0219i fluxurile de lucru de asisten\u021b\u0103 pentru operatori.\"}}]}<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<p>STUDIU DE CAZ \u00b7 OPERA\u021aIUNILE CENTRULUI DE CONTACTNexCall ajut\u0103 organiza\u021biile s\u0103 gestioneze campanii de v\u00e2nz\u0103ri, suport, interviuri \u0219i apeluri outbound prin operatori la distan\u021b\u0103, scripturi ghidate \u0219i monitorizare \u00een timp real.<div class=\"et_pb_module dsm_card dsm_card_0 et_pb_bg_layout_light  dsm_card_layout_stacked\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"et_pb_module dsm_card_wrapper et_pb_text_align_left\">\n\t\t\t\t\t<div class=\"dsm_card_icon\">\n\t\t\t\t\t\t<span class=\"dsm_card_icon_wrap\">\n\t\t\t\t\t\t\t<span class=\"et-pb-icon\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4 class=\"dsm_card_title et_pb_module_header\">&#8221;Industrie&#8221;<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":1,"featured_media":376816,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"project_category":[179],"project_tag":[189,191],"class_list":["post-390305","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-comunicare","project_tag-aplicatii-web","project_tag-sisteme-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NexCall: opera\u021biuni de call center distribuite | abac.software<\/title>\n<meta name=\"description\" content=\"NexCall este o platform\u0103 pentru opera\u021biuni de call center distribuite, cu campanii ghidate, operatori la distan\u021b\u0103 \u0219i monitorizare \u00een timp real.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abac.software\/ro\/project\/nexcall\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NexCall: opera\u021biuni de call center distribuite | abac.software\" \/>\n<meta property=\"og:description\" content=\"NexCall este o platform\u0103 pentru opera\u021biuni de call center distribuite, cu campanii ghidate, operatori la distan\u021b\u0103 \u0219i monitorizare \u00een timp real.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/abac.software\/ro\/project\/nexcall\/\" \/>\n<meta property=\"og:site_name\" content=\"abac\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/abac.software\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-02T09:03:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/abac.software\/wp-content\/uploads\/2023\/06\/customer_banner_nexcall.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data1\" content=\"42 de minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/project\\\/nexcall\\\/\",\"url\":\"https:\\\/\\\/abac.software\\\/ro\\\/project\\\/nexcall\\\/\",\"name\":\"NexCall: opera\u021biuni de call center distribuite | abac.software\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/project\\\/nexcall\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/project\\\/nexcall\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/abac.software\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/customer_banner_nexcall.png\",\"datePublished\":\"2026-10-31T19:26:09+00:00\",\"dateModified\":\"2026-11-02T09:03:43+00:00\",\"description\":\"NexCall este o platform\u0103 pentru opera\u021biuni de call center distribuite, cu campanii ghidate, operatori la distan\u021b\u0103 \u0219i monitorizare \u00een timp real.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/project\\\/nexcall\\\/#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/abac.software\\\/ro\\\/project\\\/nexcall\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/project\\\/nexcall\\\/#primaryimage\",\"url\":\"https:\\\/\\\/abac.software\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/customer_banner_nexcall.png\",\"contentUrl\":\"https:\\\/\\\/abac.software\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/customer_banner_nexcall.png\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/project\\\/nexcall\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/abac.software\\\/ro\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Proiecte\",\"item\":\"https:\\\/\\\/abac.software\\\/ro\\\/project\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"NexCall \u2013 Opera\u021biuni de comunicare\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/#website\",\"url\":\"https:\\\/\\\/abac.software\\\/ro\\\/\",\"name\":\"abac\",\"description\":\"Product development and software development\",\"publisher\":{\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/abac.software\\\/ro\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ro-RO\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/#organization\",\"name\":\"abac software\",\"alternateName\":\"abac\",\"url\":\"https:\\\/\\\/abac.software\\\/ro\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/abac.software\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/only_logo.png\",\"contentUrl\":\"https:\\\/\\\/abac.software\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/only_logo.png\",\"width\":696,\"height\":696,\"caption\":\"abac software\"},\"image\":{\"@id\":\"https:\\\/\\\/abac.software\\\/ro\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/abac.software\",\"https:\\\/\\\/www.instagram.com\\\/abac.software\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/abac-software\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCfQ37SZbfvmkLdIBlDPPX_g\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"NexCall: opera\u021biuni de call center distribuite | abac.software","description":"NexCall este o platform\u0103 pentru opera\u021biuni de call center distribuite, cu campanii ghidate, operatori la distan\u021b\u0103 \u0219i monitorizare \u00een timp real.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/abac.software\/ro\/project\/nexcall\/","og_locale":"ro_RO","og_type":"article","og_title":"NexCall: opera\u021biuni de call center distribuite | abac.software","og_description":"NexCall este o platform\u0103 pentru opera\u021biuni de call center distribuite, cu campanii ghidate, operatori la distan\u021b\u0103 \u0219i monitorizare \u00een timp real.","og_url":"https:\/\/abac.software\/ro\/project\/nexcall\/","og_site_name":"abac","article_publisher":"https:\/\/www.facebook.com\/abac.software","article_modified_time":"2026-11-02T09:03:43+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/abac.software\/wp-content\/uploads\/2023\/06\/customer_banner_nexcall.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Timp estimat pentru citire":"42 de minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/abac.software\/ro\/project\/nexcall\/","url":"https:\/\/abac.software\/ro\/project\/nexcall\/","name":"NexCall: opera\u021biuni de call center distribuite | abac.software","isPartOf":{"@id":"https:\/\/abac.software\/ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/abac.software\/ro\/project\/nexcall\/#primaryimage"},"image":{"@id":"https:\/\/abac.software\/ro\/project\/nexcall\/#primaryimage"},"thumbnailUrl":"https:\/\/abac.software\/wp-content\/uploads\/2023\/06\/customer_banner_nexcall.png","datePublished":"2026-10-31T19:26:09+00:00","dateModified":"2026-11-02T09:03:43+00:00","description":"NexCall este o platform\u0103 pentru opera\u021biuni de call center distribuite, cu campanii ghidate, operatori la distan\u021b\u0103 \u0219i monitorizare \u00een timp real.","breadcrumb":{"@id":"https:\/\/abac.software\/ro\/project\/nexcall\/#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/abac.software\/ro\/project\/nexcall\/"]}]},{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/abac.software\/ro\/project\/nexcall\/#primaryimage","url":"https:\/\/abac.software\/wp-content\/uploads\/2023\/06\/customer_banner_nexcall.png","contentUrl":"https:\/\/abac.software\/wp-content\/uploads\/2023\/06\/customer_banner_nexcall.png","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/abac.software\/ro\/project\/nexcall\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/abac.software\/ro\/"},{"@type":"ListItem","position":2,"name":"Proiecte","item":"https:\/\/abac.software\/ro\/project\/"},{"@type":"ListItem","position":3,"name":"NexCall \u2013 Opera\u021biuni de comunicare"}]},{"@type":"WebSite","@id":"https:\/\/abac.software\/ro\/#website","url":"https:\/\/abac.software\/ro\/","name":"abac","description":"Product development and software development","publisher":{"@id":"https:\/\/abac.software\/ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/abac.software\/ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ro-RO"},{"@type":"Organization","@id":"https:\/\/abac.software\/ro\/#organization","name":"abac software","alternateName":"abac","url":"https:\/\/abac.software\/ro\/","logo":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/abac.software\/ro\/#\/schema\/logo\/image\/","url":"https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/only_logo.png","contentUrl":"https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/only_logo.png","width":696,"height":696,"caption":"abac software"},"image":{"@id":"https:\/\/abac.software\/ro\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/abac.software","https:\/\/www.instagram.com\/abac.software\/","https:\/\/www.linkedin.com\/company\/abac-software\/","https:\/\/www.youtube.com\/channel\/UCfQ37SZbfvmkLdIBlDPPX_g"]}]}},"_links":{"self":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project\/390305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project"}],"about":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/types\/project"}],"author":[{"embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/comments?post=390305"}],"version-history":[{"count":41,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project\/390305\/revisions"}],"predecessor-version":[{"id":390634,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project\/390305\/revisions\/390634"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/media\/376816"}],"wp:attachment":[{"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/media?parent=390305"}],"wp:term":[{"taxonomy":"project_category","embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project_category?post=390305"},{"taxonomy":"project_tag","embeddable":true,"href":"https:\/\/abac.software\/ro\/wp-json\/wp\/v2\/project_tag?post=390305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}