{"id":392032,"date":"2023-06-17T14:50:52","date_gmt":"2023-06-17T14:50:52","guid":{"rendered":"https:\/\/abac.software\/project\/grouplink-2\/"},"modified":"2026-11-10T11:32:20","modified_gmt":"2026-11-10T11:32:20","slug":"grouplink","status":"publish","type":"project","link":"https:\/\/abac.software\/ro\/project\/grouplink\/","title":{"rendered":"Grouplink eHelpDesk \u2013 Sistem configurabil de gestionare a tichetelor de asisten\u021b\u0103"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;098473c1-bc4b-4f77-bb57-f8acad56c159&#8243; background_color=&#8221;rgba(33,33,33,0.7)&#8221; background_image=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2023\/06\/workers-it-company-working-computer-scaled.jpg&#8221; background_blend=&#8221;darken&#8221; background_enable_video_mp4=&#8221;off&#8221; min_height=&#8221;100vh&#8221; min_height_tablet=&#8221;70vh&#8221; min_height_phone=&#8221;70vh&#8221; min_height_last_edited=&#8221;off|desktop&#8221; background_last_edited=&#8221;off|desktop&#8221; background_image_phone=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2026\/02\/background-image-mobile.webp&#8221; background_enable_image_phone=&#8221;on&#8221; background_blend_phone=&#8221;normal&#8221; background_enable_video_mp4_phone=&#8221;off&#8221; custom_css_main_element=&#8221;display:flex;||flex-flow: column;||justify-content: center;&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; custom_css_before_last_edited=&#8221;off|tablet&#8221; custom_css_before_tablet=&#8221;content: %22%22;||display: block;||position: absolute;||top: 0;||left: 0;||width: 100%;||height: 100%;||background-color: rgba(0, 0, 0, 0.6);||z-index: 1;&#8221; custom_css_before_phone=&#8221; &#8222;][et_pb_row admin_label=&#8221;Hero \u2014 con\u021binut&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; width=&#8221;80%&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|tablet&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_css_main_element=&#8221;display: flex;||flex-flow: column;||align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Hero \u2014 case study label&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;18px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>STUDIU DE CAZ \u00b7 SUPORT CLIEN\u021aI<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_blurb title=&#8221;Sistem configurabil pentru gestionarea tichetelor de suport&#8221; content_max_width=&#8221;100%&#8221; admin_label=&#8221;Hero \u2014 title and description&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h1&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;58px&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;24px&#8221; text_orientation=&#8221;center&#8221; header_font_size_tablet=&#8221;50px&#8221; header_font_size_phone=&#8221;38px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;20px&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_blurb_title=&#8221;margin-bottom:2rem;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>eHelpDesk este un sistem software configurabil pentru gestionarea tichetelor de suport \u2014 de la preluarea solicit\u0103rilor \u0219i alocare p\u00e2n\u0103 la escaladare, rezolvare \u0219i istoric auditabil.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;#video-concept&#8221; 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image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Project overview card \u2014 Industry&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;center&#8221; background_color=&#8221;#212121&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_wrapper {||    display: flex;||    flex-direction: column;||    align-items: center;||}&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>SaaS<\/p>\n<p>&nbsp;<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Client&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; use_content_icon=&#8221;on&#8221; font_icon=&#8221;&#xf1ad;||fa||400&#8243; icon_color=&#8221;#FFFFFF&#8221; use_icon_font_size=&#8221;on&#8221; icon_content_font_size=&#8221;60px&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Project overview card \u2014 Client&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;center&#8221; background_color=&#8221;#212121&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Grouplink<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Solu\u021bie&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; use_content_icon=&#8221;on&#8221; font_icon=&#8221;&#xf5fc;||fa||900&#8243; icon_color=&#8221;#FFFFFF&#8221; use_icon_font_size=&#8221;on&#8221; icon_content_font_size=&#8221;60px&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; alt=&#8221;Companie de dezvoltare de aplica\u021bii software, dezvoltare de aplica\u021bii mobile &#8211; abac.software&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Project overview card \u2014 Solution&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;center&#8221; background_color=&#8221;#212121&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>SUPORT CLIEN\u021aI<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Livrare&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; use_content_icon=&#8221;on&#8221; font_icon=&#8221;&#xf274;||fa||400&#8243; icon_color=&#8221;#FFFFFF&#8221; use_icon_font_size=&#8221;on&#8221; icon_content_font_size=&#8221;60px&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; alt=&#8221;Companie de dezvoltare de aplica\u021bii software, dezvoltare de aplica\u021bii mobile &#8211; abac.software&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Project overview card \u2014 Delivery&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;center&#8221; background_color=&#8221;#212121&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>2 dezvoltatori \u00b7 1 an<\/p>\n<p>[\/dsm_card][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; 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content_max_width=&#8221;100%&#8221; admin_label=&#8221;Video concept \u2014 title and description&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;52px&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; header_font_size_tablet=&#8221;48px&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;20px&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|desktop&#8221; custom_css_blurb_title=&#8221;margin-bottom:2rem;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Urm\u0103re\u0219te video-ul pentru a vedea cum eHelpDesk coordoneaz\u0103 solicit\u0103rile de suport \u00een organiza\u021bii complexe \u2014 de la trimiterea \u0219i alocarea tichetelor p\u00e2n\u0103 la escaladare, rezolvare \u0219i redeschidere.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; 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play_icon_color=&#8221;#FFFFFF&#8221; thumbnail_overlay_color=&#8221;RGBA(255,255,255,0)&#8221; admin_label=&#8221;Video concept \u2014 eHelpDesk overview&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; height=&#8221;100%&#8221; max_height=&#8221;1000px&#8221; custom_css_free_form=&#8221;.et_pb_video_box video {||  max-height:750px;||}&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][et_pb_code admin_label=&#8221;Video \u2014 date structurate&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"VideoObject\",\"name\":\"eHelpDesk: sistem configurabil de gestionare a tichetelor de suport\",\"description\":\"Urm\u0103re\u0219te video-ul pentru a vedea cum eHelpDesk coordoneaz\u0103 solicit\u0103rile de suport \u00een organiza\u021bii complexe \u2014 de la trimiterea \u0219i alocarea tichetelor p\u00e2n\u0103 la escaladare, rezolvare \u0219i redeschidere.\",\"thumbnailUrl\":\"https:\/\/i.ytimg.com\/vi\/2xufP27ZXCY\/maxresdefault.jpg\",\"embedUrl\":\"https:\/\/www.youtube.com\/embed\/2xufP27ZXCY\",\"contentUrl\":\"https:\/\/www.youtube.com\/watch?v=2xufP27ZXCY\",\"uploadDate\":\"2023-06-13T12:55:44-07:00\",\"duration\":\"PT1M1S\",\"inLanguage\":\"ro-RO\"}<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Context&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;098473c1-bc4b-4f77-bb57-f8acad56c159&#8243; background_color=&#8221;#212121&#8243; min_height=&#8221;auto&#8221; custom_padding=&#8221;90px||90px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; admin_label=&#8221;Context \u2014 con\u021binut&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;88%&#8221; max_width=&#8221;1180px&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|desktop&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Context \u2014 section label&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;14px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>01 \u2014 Context   <\/strong><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Opera\u021biunile de suport depind de responsabilit\u0103\u021bi clare pe m\u0103sur\u0103 ce solicit\u0103rile trec \u00eentre echipe.&#8221; admin_label=&#8221;Context \u2014 heading&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Context \u2014 description&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Solicit\u0103rile de suport pot implica utilizatori, operatori, manageri, speciali\u0219ti \u0219i administratori. Pe m\u0103sur\u0103 ce acestea trec \u00eentre departamente \u0219i responsabilit\u0103\u021bi, organiza\u021biile au nevoie de un mod clar de a le \u00eenregistra, aloca, urm\u0103ri \u0219i de a p\u0103stra istoricul fiec\u0103rei interac\u021biuni.<\/p>\n<p>Organiza\u021biile guvernamentale, educa\u021bionale \u0219i din domeniul tehnologic pot avea structuri de suport, categorii de probleme, reguli de aprobare \u0219i c\u0103i de escaladare diferite. Fluxul de lucru trebuie s\u0103 se adapteze acestor diferen\u021be, p\u0103str\u00e2nd vizibilitatea \u0219i responsabilitatea pe tot parcursul ciclului de via\u021b\u0103 al tichetului.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Problem&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;098473c1-bc4b-4f77-bb57-f8acad56c159&#8243; background_color=&#8221;#98353C&#8221; background_image=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2026\/02\/background-image-mobile.webp&#8221; min_height=&#8221;auto&#8221; custom_padding=&#8221;90px||90px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; admin_label=&#8221;Problem\u0103 \u2014 con\u021binut&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;88%&#8221; max_width=&#8221;1180px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Problem \u2014 section label&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;14px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>02 \u2014 Problem\u0103<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Un produs de suport existent trebuia s\u0103 evolueze f\u0103r\u0103 s\u0103 \u00ee\u0219i piard\u0103 configurabilitatea.&#8221; admin_label=&#8221;Problem \u2014 heading&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Problem \u2014 description&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Grouplink avea nevoie s\u0103 modernizeze \u0219i s\u0103 extind\u0103 eHelpDesk, p\u0103str\u00e2nd flexibilitatea necesar\u0103 diferitelor organiza\u021bii. Echipele de suport aveau nevoie de un mod fiabil de a \u00eenregistra solicit\u0103rile, de a atribui responsabilit\u0103\u021bi, de a escalada problemele nerezolvate \u0219i de a p\u0103stra istoricul accesibil persoanelor implicate.<\/p>\n<p>Produsul trebuia s\u0103 sus\u021bin\u0103 fluxuri de lucru web \u0219i mobile, implementare \u00een infrastructura clientului, precum \u0219i roluri \u0219i permisiuni specifice fiec\u0103rei organiza\u021bii. Obiectivul era simplificarea coordon\u0103rii opera\u021biunilor de suport, f\u0103r\u0103 a impune tuturor clien\u021bilor acela\u0219i model de rutare.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Solution&#8221; module_id=&#8221;solu\u021bie&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;098473c1-bc4b-4f77-bb57-f8acad56c159&#8243; background_color=&#8221;#212121&#8243; custom_padding=&#8221;90px||90px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Solu\u021bie \u2014 introducere&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;88%&#8221; max_width=&#8221;1180px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Solution \u2014 section label&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;14px&#8221; header_text_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>03 \u2014 Solu\u021bie<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Extinderea unui produs de suport existent prin colaborare str\u00e2ns\u0103.&#8221; admin_label=&#8221;Solution \u2014 heading&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text admin_label=&#8221;Solution \u2014 introduction&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;20px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]Solu\u021bia a constat \u00een dezvoltarea \u0219i modernizarea continu\u0103 a eHelpDesk, o <a href=\"https:\/\/abac.software\/ro\/dezvoltare-software-la-comanda\/\">platform\u0103 personalizat\u0103 de asisten\u021b\u0103 tehnic\u0103 pentru \u00eentreprinderi<\/a>, creat\u0103 special pentru Grouplink. Aceasta integreaz\u0103 \u00eenregistrarea tichetelor, alocarea acestora, colaborarea, escaladarea, rezolvarea \u0219i redeschiderea \u00eentr-un singur flux de lucru configurabil, destinat opera\u021biunilor de asisten\u021b\u0103 at\u00e2t interne, c\u00e2t \u0219i externe.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;Solu\u021bie \u2014 fi\u0219ele de flux de lucru 1\u20132&#8243; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;01. \u00cen\u021belegerea produsului \u0219i proiectarea fluxului de lucru&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Solution workflow card \u2014 Ticket intake&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Solu\u021bia a fost o colaborare str\u00e2ns\u0103 cu Grouplink pentru a \u00een\u021belege produsul eHelpDesk existent, contextul \u00een care func\u021bioneaz\u0103 clien\u021bii s\u0103i \u0219i nevoile din spatele fiec\u0103rei extinderi planificate. Am contribuit la proiectarea \u0219i dezvoltarea de func\u021bionalit\u0103\u021bi noi, adaptate diferitelor modele de suport \u0219i concepute pentru o experien\u021b\u0103 mai modern\u0103 \u0219i mai u\u0219or de folosit.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;02. Func\u021bionalit\u0103\u021bi orientate c\u0103tre utilizator&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Solution workflow card \u2014 Assignment and escalation&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Func\u021bionalit\u0103\u021bile noi au fost concepute pentru oamenii care trimit, proceseaz\u0103, gestioneaz\u0103 \u0219i administreaz\u0103 solicit\u0103ri de suport. Obiectivul a fost ca fiecare etap\u0103 s\u0103 fie mai u\u0219or de \u00een\u021beles, f\u0103r\u0103 a pierde configurabilitatea produsului.<\/p>\n<p>[\/dsm_card][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;Solu\u021bie \u2014 fi\u0219ele de flux de lucru 3\u20134&#8243; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;03. Dezvoltare \u0219i testare incremental\u0103&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Solution workflow card \u2014 Use, return and storage&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Func\u021bionalit\u0103\u021bile au fost dezvoltate \u0219i testate incremental, pentru ca fluxurile noi \u0219i cele existente s\u0103 func\u021bioneze conform a\u0219tept\u0103rilor \u00een \u00eentreaga platform\u0103.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;04. O platform\u0103 modernizat\u0103 \u0219i configurabil\u0103&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Solution workflow card \u2014 Visibility and oversight&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Produsul a primit o baz\u0103 modernizat\u0103, cu fluxuri de lucru \u00eembun\u0103t\u0103\u021bite, aplica\u021bii mobile \u0219i un strat API reproiectat, care permite eHelpDesk s\u0103 continue s\u0103 evolueze pentru diferite medii ale clien\u021bilor.<\/p>\n<p>[\/dsm_card][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Engineering&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;098473c1-bc4b-4f77-bb57-f8acad56c159&#8243; background_color=&#8221;#212121&#8243; background_image=&#8221;https:\/\/abac.software\/wp-content\/uploads\/2026\/01\/background-image.webp&#8221; custom_padding=&#8221;90px||90px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; admin_label=&#8221;Inginerie \u2014 introducere&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;88%&#8221; max_width=&#8221;1180px&#8221; custom_css_main_element=&#8221;display: flex;||flex-direction: row;||align-items: center;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221; &#8221; custom_css_main_element_phone=&#8221; &#8222;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Engineering \u2014 section label&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;14px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>04 \u2014 Inginerie<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;O baz\u0103 modernizat\u0103 pentru web, mobile \u0219i API-uri.&#8221; admin_label=&#8221;Engineering \u2014 heading&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_text_color=&#8221;#ffffff&#8221; title_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Engineering \u2014 introduction&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>eHelpDesk combin\u0103 o aplica\u021bie web responsiv\u0103, randat\u0103 pe server, aplica\u021bii mobile dedicate \u0219i API-uri REST decuplate. Platforma utilizeaz\u0103 Java Server Pages \u0219i Java Spring, iar un asistent de instalare faciliteaz\u0103 implementarea \u00een infrastructura clientului pe Linux, macOS \u0219i Windows.<\/span><\/p>\n<p><span>\u00cen cadrul colabor\u0103rii, stack-ul tehnologic \u0219i stratul API au fost modernizate pentru a sus\u021bine fluxuri de lucru consecvente \u00een aplica\u021biile web \u0219i mobile. Platforma suport\u0103 \u0219i integr\u0103ri CRM, fluxuri op\u021bionale de suport facturabil \u0219i implementarea \u00een infrastructura proprie a clientului.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Inginerie \u2014 fi\u0219e de capacit\u0103\u021bi&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Acces \u0219i roluri configurabile&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Engineering capability card \u2014 Configurable access and roles&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Controalele de acces configurabile, bazate pe roluri, definesc cine poate trimite, procesa, gestiona sau administra tichetele. Topologia rolurilor \u0219i regulile de escaladare reflect\u0103 modul \u00een care fiecare organiza\u021bie gestioneaz\u0103 activitatea de asisten\u021b\u0103.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Istoricul tichetelor \u0219i traseul de audit&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Engineering capability card \u2014 Ticket history and audit trail&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Platforma p\u0103streaz\u0103 istoricul complet al tichetelor, inclusiv alocarea, modific\u0103rile de stare, comunicarea, escaladarea, rezolvarea \u0219i redeschiderea. Astfel, fiecare solicitare are un traseu de audit clar.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Web, mobile \u0219i implementare \u00een infrastructura clientului&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Engineering capability card \u2014 Web, mobile, and customer-managed deployment&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>API-urile REST sus\u021bin fluxuri de lucru consecvente \u00een aplica\u021biile web \u0219i mobile, iar implementarea \u00een infrastructura clientului ofer\u0103 organiza\u021biilor control asupra mediului \u00een care func\u021bioneaz\u0103 platforma.<\/p>\n<p>[\/dsm_card][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Outcomes&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;098473c1-bc4b-4f77-bb57-f8acad56c159&#8243; background_color=&#8221;#212121&#8243; custom_padding=&#8221;90px||90px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Rezultate \u2014 introducere&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;88%&#8221; max_width=&#8221;1180px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Outcomes \u2014 section label&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;14px&#8221; header_text_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>05 \u2014 Rezultate<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;O baz\u0103 de produs modernizat\u0103 pentru opera\u021biuni de suport active.&#8221; admin_label=&#8221;Outcomes \u2014 heading&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text admin_label=&#8221;Outcomes \u2014 introduction&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;20px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Doi dezvoltatori au colaborat \u00eendeaproape cu Grouplink timp de aproximativ un an, livr\u00e2nd \u00eembun\u0103t\u0103\u021biri incrementale \u0219i o baz\u0103 tehnic\u0103 modernizat\u0103 pentru eHelpDesk.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Rezultate \u2014 indicatori&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;1818d07e-9208-476a-945f-2bd59c963230&#8243; min_height=&#8221;343px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Fluxuri de lucru web \u0219i mobile&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Outcomes metric card \u2014 Web and mobile workflows&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Platforma a evoluat de la un produs orientat ini\u021bial spre web la o experien\u021b\u0103 sus\u021binut\u0103 de aplica\u021bii mobile dedicate \u0219i un strat API modernizat, care men\u021bine acelea\u0219i fluxuri de lucru \u00een toate aplica\u021biile.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; 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button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Organiza\u021biile pot configura fluxurile de lucru de suport \u00een func\u021bie de propriile roluri, reguli de rutare \u0219i c\u0103i de escaladare, p\u0103str\u00e2nd \u00een acela\u0219i timp un istoric complet al activit\u0103\u021bii din tichete.<\/p>\n<p>[\/dsm_card][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;Utilizarea activ\u0103 \u00een SUA&#8221; content_horizontal_alignment=&#8221;flex-start&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;20%&#8221; stretch_image=&#8221;off&#8221; content_padding=&#8221;1rem|0px||0px|false|false&#8221; button_url_new_window=&#8221;on&#8221; admin_label=&#8221;Outcomes metric card \u2014 Active U.S. use&#8221; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_align=&#8221;center&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; background_color=&#8221;#313131&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_bg_color=&#8221;#98353C&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;50px&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_alignment=&#8221;right&#8221; button_custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; link_option_url_new_window=&#8221;on&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;15px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;15px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; custom_css_free_form=&#8221;.dsm_card_title { margin-bottom: 15px !important; }&#8221; border_radii=&#8221;on|25px|25px|25px|25px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>eHelpDesk este utilizat \u00een continuare \u00een opera\u021biunile de suport ale organiza\u021biilor guvernamentale, educa\u021bionale \u0219i din domeniul tehnologiei din Statele Unite.<\/p>\n<p>[\/dsm_card][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; 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custom_padding_tablet=&#8221;0px||40px|&#8221; custom_css_main_element=&#8221;    display: flex;||    flex-direction: row;||    align-items: center;&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1160px&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;    display: flex;||    flex-direction: column;||    align-items: center;||    gap: 2rem;&#8221; custom_css_main_element_phone=&#8221;    display: flex;||    flex-direction: column;||    align-items: center;||    gap: 2rem;&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;18ddec28-eec3-43b9-aa19-66c9be952920&#8243; custom_padding=&#8221;9px|||&#8221; custom_css_main_element=&#8221;margin-bottom: 0 !important;&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_heading title=&#8221;Ai nevoie de o modalitate mai clar\u0103 de a gestiona solicit\u0103rile de suport?&#8221; 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_builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#FFFFFF&#8221; toggle_level=&#8221;h4&#8243; toggle_font=&#8221;||||||||&#8221; toggle_font_size=&#8221;18px&#8221; toggle_line_height=&#8221;120%&#8221; closed_toggle_font=&#8221;|300|||||||&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;150%&#8221; custom_css_main_element=&#8221;font-weight:400;&#8221; custom_css_toggle=&#8221;    margin-bottom: 0px!important;||    padding: 0!important;||background-color: transparent !important;||    border-width: 0 0 3px 0;||    border-color: #333333;||&#8221; custom_css_toggle_title=&#8221;padding: 39px 60px 39px 0 !important;||&#8221; custom_css_toggle_icon=&#8221;    content: %22+%22;||    font-family: &#8216;Barlow&#8217;,Helvetica,Arial,Lucida,sans-serif !important;||    font-weight: 500;||    color: #fff;||    font-size: 48px !important;||    \/*background-color: #000;*\/||    border-radius: 50%;||    line-height: 100%;||    display: block;||    padding: 10px 10px 20px;||    transform: translate(0px, -50%) rotate(0deg);||    margin-top: 0 !important;||    transition: 0.3s;&#8221; custom_css_toggle_content=&#8221;    font-weight: 400;||    padding: 0!important;||    margin-top: 0;||    display: block!important;||    height: auto!important;||    transition: 0.3s;||    overflow: hidden;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_icon__hover_enabled=&#8221;on|hover&#8221; custom_css_toggle_icon__hover=&#8221;||    font-family: &#8216;Barlow&#8217;,Helvetica,Arial,Lucida,sans-serif !important;||    font-weight: 500;||    color: #fff;||    font-size: 48px !important;||   \/* background-color: #333333;*\/||    border-radius: 50%;||    line-height: 100%;||    display: block;||    padding: 10px 10px 20px;||    transform: translate(0px, -50%) rotate(0deg);||    margin-top: 0 !important;||    transition: 0.3s;&#8221;][et_pb_accordion_item title=&#8221;Ce este eHelpDesk?&#8221; open=&#8221;on&#8221; admin_label=&#8221;FAQ \u2014 What is eHelpDesk?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#98353C|&#8221; body_link_text_color=&#8221;#98353C&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>eHelpDesk este un sistem configurabil de gestionare a tichetelor de suport, dezvoltat \u0219i \u00eentre\u021binut de Grouplink. Acesta permite \u00eenregistrarea structurat\u0103 a tichetelor, alocarea, escaladarea, rezolvarea, redeschiderea \u0219i p\u0103strarea unui istoric trasabil al activit\u0103\u021bilor de suport.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Ce problem\u0103 rezolv\u0103 eHelpDesk?&#8221; admin_label=&#8221;FAQ \u2014 Problem addressed&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#98353C|&#8221; body_link_text_color=&#8221;#98353C&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>eHelpDesk ajut\u0103 organiza\u021biile s\u0103 coordoneze fluxurile de suport intern \u0219i serviciile de suport pentru clien\u021bi externi. Face mai u\u0219or de urm\u0103rit responsabilitatea pentru tichet, starea acestuia, comunicarea, escaladarea \u0219i etapele de rezolvare pentru utilizatori, operatori, manageri \u0219i administratori.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Cum pot organiza\u021biile s\u0103 adapteze eHelpDesk la fluxurile lor de lucru?&#8221; admin_label=&#8221;FAQ \u2014 Workflow configuration&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#98353C|&#8221; body_link_text_color=&#8221;#98353C&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>Organiza\u021biile pot configura roluri, ierarhii de permisiuni, departamente, reguli de redirec\u021bionare \u0219i c\u0103i de escaladare pentru a reflecta propriul model de asisten\u021b\u0103. 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