CASE STUDY · AUTOMOTIVE
Automotive service marketplace and operations platform
Automatic connects vehicle owners with automotive service providers and coordinates the workflows behind vehicle maintenance—from service requests and offers to execution, handover, and billing.
Industry
Automotive
Client
Confidential automotive startup
Solution
Enterprise Software System
Delivery
Delivered in 8 months
See the Automatic concept
Watch the video for an overview of how Automatic connects vehicle owners, automotive service providers, and the operational workflows behind maintenance—from service requests and estimates to execution and handover.
01 — Context
An automotive service market that depends on many coordinated handoffs.
Car maintenance often involves multiple independent providers: repair shops, tyre centres, paint shops, towing and pickup services, parts suppliers and, in some cases, insurers. For vehicle owners, finding and coordinating these services can require separate calls, estimates and appointments.
Behind the service experience, providers must manage requests, appointments, estimates, work allocation, parts, execution and handover. Each stage depends on timely information moving between advisors, technicians, drivers, accountants and customers.
02 — Problem
Vehicle service workflows were difficult to coordinate end to end.
When service requests, estimates, assignments and status updates are managed in separate tools or informally, vehicle owners lack visibility and provider teams spend time coordinating rather than executing work. This affects the accuracy of estimates, delivery timing and customer confidence.
The startup needed a solution that could connect the marketplace experience with day-to-day service operations: discoverable services and offer comparison for vehicle owners, alongside structured workflows for providers, consultants, technicians and financial teams.
03 — Solution
One connected system for automotive service requests and operations.
The solution was Automatic, a custom software system that connects vehicle owners with specialist automotive service providers. It brings together service discovery, request handling, offer comparison and the operational workflows that follow a booking.
Vehicle owners, advisors, technicians, drivers, accountants and provider administrators work from the same operational context, while each role sees the information and actions relevant to its part of the service lifecycle.
01. Service request and offer comparison
Vehicle owners create profiles for their cars, select one or more required services, and send requests to suitable providers. They can compare offers using price, reviews and provider experience before choosing a service path.
02. Estimate and booking
Advisors create estimates using vehicle data, labour operations, parts information and provider pricing rules. Once an offer is confirmed, the request becomes an appointment and an operational order.
03. Service execution
At check-in, advisors document the vehicle condition through a receiving protocol, photos and an in-app signature. Tasks are assigned to productive staff, who follow procedures and update work status, timing and progress.
04. Pickup, handover and closure
For pickup, return or towing services, assigned operators receive and complete the relevant route. Advisors coordinate final handover, invoicing and the closure of the service record.
04 — Engineering
Designed for a multi-actor automotive services ecosystem.
Automatic combines a responsive Angular web application for provider and platform operations with Flutter mobile applications for vehicle owners and field roles. Shared REST microservices built with Spring provide a common foundation for marketplace, service and administrative workflows.
The system is designed to support digital transformation in service operations by connecting information that is normally fragmented across customer intake, estimates, execution, logistics and financial processes.
Role-based workflows
Role-based access supports the distinct responsibilities of platform administrators, provider managers, advisors, technicians, drivers, accountants and vehicle owners. Each role receives the workflows and operational controls relevant to its work.
Automotive integrations
Map and navigation services support pickup, return and towing workflows. Automotive documentation, labour-reference and parts-supplier integrations help advisors create more accurate estimates.
Scalable operations
Spring microservices, MySQL, Google Cloud Platform and Firebase support a scalable architecture designed for approximately 300,000 active users, with real-time workflow updates and push or email notifications.
05 — Results
A delivered platform that made automotive service operations more measurable.
Automatic is operating in its target market, where real-world feedback continues to guide its evolution. Its delivery was accepted by auditors within the European Union-funded project context.
Nearly 2× throughput
At a participating automotive service centre, digitising intake, estimation, task allocation, execution and handover nearly doubled overall operational throughput.
Designed for 300,000 active users
The architecture was designed for high-concurrency operational flows across a large vehicle-owner and provider ecosystem.
Accepted in EU audit
The project was delivered on time and accepted by the auditors assigned through its European Union funding context.
Automatic evolved from an internal process-automation solution into a broader automotive marketplace and operations product. Its productivity model compares execution against reference times and can reward efficient delivery through points and financial bonuses.
Do you need to connect marketplace demand with service operations?
We can discuss how a custom software application can connect customer requests, provider workflows and operational data across your service ecosystem.
Frequently Asked Questions
What is Automatic?
Automatic is an automotive service marketplace and operations platform. It connects vehicle owners with specialized providers and coordinates the workflows behind requests, estimates, service execution, handover and billing.
What problem does Automatic solve?
Automatic connects the fragmented steps of automotive maintenance: discovering services, requesting work, comparing offers, estimating, assigning tasks, executing work and closing the service record. This gives vehicle owners better visibility and helps providers run more structured operations.
How do vehicle owners use Automatic?
Vehicle owners can create vehicle profiles, request one or more services, compare offers and follow the progress of their service. The platform also supports notifications and a service history for the vehicle.
How does Automatic support service providers?
Providers can manage appointments, estimates, task allocation, execution status, order history, invoices, promotions, reviews and operational dashboards. Advisors and technicians work from role-specific workflows linked to the same service record.
What technology and integrations support the platform?
Automatic uses Angular, Flutter, Spring microservices, MySQL, Google Cloud Platform and Firebase. It integrates with mapping and navigation services, automotive documentation and labour data, and parts or supplier import channels.
What results has Automatic achieved?
At a participating service centre, the digitized workflow nearly doubled operational throughput. The platform is operating in its target market to collect feedback for further evolution, and its delivery was accepted within the EU-funded project context.