The system is a multi-actor software system that allows for the customers to set up their own permission and role hierarchy for routing tickets for processing. Built on top of a Spring-based, SSR (Server Side Rendering) solution that consumes a set of decoupled RESTful APIs, the Grouplink platform is adapted for a very wide range of use cases.
The Grouplink solution offers its customer an entire suite of services that are related to the processing of tickets. This B2B solution can be installed on customer premises in order to get customers up and running with regards to the management of issues inside of their organizations.
The industry that this project is operating in is the Ticketing industry, although the solution itself can be applied and adapted to a larger nieche of customers such as customer support, call centers, it ops and so on.
For this project, we’ve worked in close relations with our US customers and allocated a number of 2 developers for a period of 1 year
WHAT WAS DONE